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  1. sunnydays123's Avatar
    I bought a Nokia 520 3 days ago and was having issues with connecting it to my windows 7 PC and browsing the files. I posted the issue as a comment to here:

    in which I said:

    "The device is showing in Devices and Printers, and it pops up and asks me what I want to do but none of the options work. No lock on phone. If I select:
    -Manage media on your device
    then windows media player opens and says device not found
    -Import picture and videos
    then it starts to import and then stops responding almost immediately (consistently)
    -Browse files (which is REALLY what I want to do)
    it opens but there is nothing inside, though I know I have music and books on a memory card in the phone. I can even play music on the phone but can't access it on the file browing. Also I cannot make any changes to the empty folder, like create a new folder inside it."

    A person told me to turn the phone off and on while connected to the PC and I realized that it was having issues with correctly installing the device driver. I assume this is what's causing my problems.

    Now the issue I have is that I can't find/correctly install the device driver.

    I looked on the Nokia website but they were no help. Then I tried this tutorial Windows Phone 8 is not detected by your computer about updating the driver. But all it says is that I already have the latest version installed, while with a yellow ! triangle on the device that says its messed up somehow. When I open the device properties it says :This device cannot start. (Code 10)

    Now I still can open the file to the phone from mycomputer but its still blank. And my options when I click on the phone is just "get the windows app" and "find out more what you can do"

    Please help!!!!
    08-18-2013 09:15 PM
  2. Laura Knotek's Avatar
    08-19-2013 01:16 AM
  3. sunnydays123's Avatar
    I downloaded it. I would prefer to just access my files through file browing, but I guess at this point I will use software... it sppears to have installed the driver correctly but the phone folder is still blank and the windows phone app says my phone is locked even though it is not.

    08-19-2013 06:29 AM
  4. Boris Lozac's Avatar
    I had to manually install the driver for Windows 7 from Microsofts website.. Withou that i could only see the phone via the desktop app.

    You unninstall the driver in the device manager, then after downloading it manually do a "scan for hardware changes", then chose the option to manually install the driver and find the one you just downloaded. Do it for all the places your phone appears in device manager.
    08-19-2013 07:38 AM
  5. sunnydays123's Avatar
    do you have a link for the microsoft website that has the right driver? I couldnt find anything.
    08-19-2013 02:33 PM
  6. Boris Lozac's Avatar
    Go here Microsoft Update Catalog and search for "windows phone winusb".

    Here's the whole help page: Windows Phone 8 is not detected by your computer
    08-19-2013 02:48 PM
  7. sunnydays123's Avatar
    I just tried EVERYTHING and nothing is working!!!!!!!!!!!!!!!!!!!!!
    I really had better expectation for windows. Seriously, I JUST WANT TO READ SOME BOOKS. I've never had a more frustrating piece of electronics.
    08-24-2013 09:52 PM
  8. sunnydays123's Avatar
    I am so disappointed in windows. I initially thought this phone was pretty good and the bad rep was jsut talk, but this is just ridiculous. The desktop app stuff doesnt work. It says my phone is locked even though it isn't. I DON'T EVEN WANT TO USE THE DESKTOP APP. I just want to browse files like its a storage drive, because I know the stupid syncing software will be crap anyways. IS THIS SO MUCH TO ASK???? The device driver is correctly installed (or so it says). When I open the file it is blank and I cannot do anything. WHAT IS THE ISSUE HERE. I can't even find an official support chat or a number to call or something. do you not value customers at all, microsoft?
    08-24-2013 10:07 PM
  9. sunnydays123's Avatar
    SO a summary of my experience so far:
    -connected phone, could not open folders inside it because it was blank.
    -restarted phone and computer
    -downloaded windows phone app, didn't work.
    -tried a tutorial about reinstalling the device driver, didnt' work.
    -manually installed the device driver, uninstalled the old one and manually replaced it, it told me "already up to date"
    -restarted computer and phone.

    imgur: the simple image sharer -> blank folder, note the lack of ability to make a new folder or make any changes to it
    imgur: the simple image sharer -> the stupid app not working. My phone is not locked.
    08-24-2013 10:14 PM
  10. Boris Lozac's Avatar
    If you want that for the books, you can download BookViser, it can download books from Skydrive. So you upload your .epub to Skydrive and then download it on the phone from the Book Viser..
    08-25-2013 07:28 AM
  11. sunnydays123's Avatar
    tried, doesnt work with kindle files. the kindle app doesnt let me maually open files not in a specific folder. there are books on that micro SD card, I just cant open it. Also I would like a long term solution to my problem. I want books now but who knows? maybe in the future I will need to access music. Or movies. The possibilities are endless, only if the damn thing works like its supposed to.
    08-25-2013 08:03 AM
  12. panu123's Avatar
    I'm having similar problem. Earlier today the windows phone (Lumia 520) was working ok, I could connect with USB and transfer files. But 1 hour ago I was in a hurry to go and just removed the USB cable without "safely removing". Now I am having the "Code 10" "Needs Troubleshooting" issue. The composite device and two COM endpoints on the phone are still working but the MTP endpoint to transfer files is the one that says that "the device driver cannot start".

    I tried to access the phone with the "Windows Phone App" for desktop, thinking that perhaps the engineers who wrote that software have some real way of communicating with the device instead of relying on the MTP class, but no, it seems that when Windows cannot access the phone, the "Windows Phone App" also cannot access it. At least I can still upload the photos in the phone to SkyDrive one by one. I'm 8000 kilometers away from home and I really want to save those pictures. Hopefully I can also find a way to save the video clips.

    11-17-2013 06:58 AM
  13. panu123's Avatar
    Wow. I'm not sure what happened but now it's working again. I powered down the phone and laptop, after that there was still the same error. I took the time to upload my photos to SkyDrive. Tried the "Windows Phone App" again. And then ran the troubleshooter from the "Devices and Printers" again, and it updated the driver again (after already doing it once during the same day). But the second time, to my surprise, it showed the result: "Fixed". And now I can access the phone files and SD card files again with the PC.

    So for me it's working again, which is great! Although I'm wondering what might have happened. Could the thing be so smart that it might have somehow fixed itself in the background. Or was it "just one of those glitches" that can happen in a PC that might have prevented the device driver to be updated the first time I tried? Or could it be something so simple as a bad USB cable? The one I'm using seems a little loose.

    Last edited by panu123; 11-17-2013 at 08:42 AM. Reason: Added a theory about a bad USB cable
    11-17-2013 08:37 AM
  14. Gareth Jones1's Avatar
    Hopefully this thread is still active, I'm having the same problem in connecting my recently purchased 520 to my windows 7 PC. I've tried everything mentioned on this forum and stuff I've seen on the net and nothing works.

    I keep getting the 'MTP USB device failed' whenever I connect the phone to the PC. I downloaded the windows phone usb driver stated on the microsoft support site, it has no effect. Installed the windows phone app for dekstop and the nokia suite, still no luck. Installed an MTP porting kit from microsoft and a nokia usb driver, still not working. Nothing shows up in the device manager when the phone is connected, not even 'unknown device'. Nothing on the microsoft or nokia sites works. I just want to put music on the damn phone! If anyone can suggest something that worked for them I'd be grateful.
    01-01-2014 06:30 AM
  15. Boris Lozac's Avatar
    This worked for me:

    Go here Microsoft Update Catalog and search for "windows phone winusb".

    Here's the whole help page: Windows Phone 8 is not detected by your computer
    Make sure you have followed all the steps. If it doesn't show in the taskbar, it might be showing in My Computer? For example Total Commander doesn't see the phone, but My computer does.
    01-01-2014 08:43 AM
  16. Gareth Jones1's Avatar
    I tried as many steps as I could, it doesn't show up anywhere on the computer. I've twice downloaded the winusb driver and it makes no difference. I'm completely stumped. The nokia 'help' team are no help either. I think I need to install a bunch of drivers or something, I've never had any trouble with new devices before.
    01-01-2014 02:34 PM
  17. Boris Lozac's Avatar
    Then it must be something other wrong with your Windows 7, I would do a reinstall.. On my friends Win 7 no drivers were needed, i just plugged my phone and it showed up in my computer..
    prdprkk likes this.
    01-01-2014 07:26 PM
  18. Gareth Jones1's Avatar
    You mean run the recovery disc? I'm not sure I have the stuff to reinstall windows7 but I have the recovery disks. I'd prefer not to do that as it would obviously wipe the computer back to factory settings.
    01-02-2014 06:28 AM
  19. Boris Lozac's Avatar
    Reinstall would be better, if you never done it ask someone who has. Obviously backup everything you need from your C partition. Install itself is no longer then 15, 20 minutes..
    Also maybe you have some firewall or something blocking your phone or that driver. I just can't figure out why it doesn't work with that driver?
    01-02-2014 07:39 AM
  20. Mark Scott Kennedy's Avatar
    I had a nightmare with my lumia 520, the problem was i kept getting a failed to install drivers message when i connected it to my pc, after searching on the net for ages for a fix or a download i was left with nothing. Luckily i found a fix myself and thought i would share it as it may help some one else.... ok 1. click on your windows symbol (bottom left) 2.where it says search programmes and files type in driver then press enter.4. you now have a list, scroll down to portable devices and click on that. 5.your device name will now be listed, right click on it and choose uninstall.6. once uninstalled, just connect your phone via usb again to your pc and it will re install the drivers correctly.
    02-25-2014 06:12 AM
  21. Hanz Elquiero Manuel's Avatar
    I have the same problem before and everything in google does not help my i try a solution for myself without any guide of google..
    1) Go to Device Manager
    2) expand Portable Devices
    3) you will see your phone listed under Portable Devices, RIGHT CLICK on it and click UNINSTALL
    4) a small window will pop-up saying "Warning: you are about to uninstall this device from your System"
    CHECK BOX "Delete the driver software for this device" and click OK...
    5) UNPLUG your phone and PLUG it again...
    DONE! Driver successfully installed
    02-28-2014 07:53 AM
  22. annu khan's Avatar
    in window xp, win 7 or win 8
    03-06-2014 03:14 AM
  23. Tribanj's Avatar
    I tried all this and this don't works for me.

    I've Windows 7 SP1 x64.

    snap1.jpg snap2.jpg
    03-06-2014 03:04 PM
  24. sevalley's Avatar
    Having the same problem with my new Lumia 1520. It was fine last week but now when I connect it, my windows Vista OS is not recognizing it. It says "this device cannot start" in the device manager. I tried reinstalling the driver and it still didn't work. Now I restarted the phone while it is connected to the computer and it reinstalled the driver again and now the computer is recognizing it.
    03-31-2014 09:13 PM
  25. Tribanj's Avatar
    I tried it on Windows 7, but problem not solved. I installed Windows 8.1 Pro x64 and problem solved.
    04-01-2014 04:56 AM

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