Dell Technologies Cyber Savings Event - Up to 45% off

  1. pavilson's Avatar
    I decided to flash RM-820 to RM-821 amber update on it through nokia care suite. As soon as the it started update (red screen on the phone with the progress bar the flash failed, and the phone has since been dead.

    known issues
    1-I have try all methods soft and hard reset nothing worked.
    2-phone doesn't vibrate on any key combinations
    3- the computer and NCS do not recognise the phone as lumia 920 HOWEVER, the phone shows up as QUALCOMM INPUT DEVICE in Windows 8 as soon i connect the usb cable to the computer .
    4- screen is black phone wont charge and wont power on

    However, this mode does not let me flash to another firmware. The NCS doesn't recognise the phone at all
    help please
    08-19-2013 02:21 PM
  2. pankaj981's Avatar
    Install the drivers from the nokia care suite folder and try again
    08-19-2013 02:24 PM
  3. pavilson's Avatar
    tried that but it gets to the part where i have to Hold the Volume Down and the Power button, click RETRY on the Product Support Tools Window, the phone does not vibrate
    08-19-2013 02:35 PM
  4. pankaj981's Avatar
    Is ncs set to offline? Also i guess you are doing a refurbish?
    08-19-2013 02:38 PM
  5. pavilson's Avatar
    yes its set to offline, i tried refurbish but the current software version is not available.
    08-19-2013 02:46 PM
  6. gazmatic's Avatar
    never flash a rom on battery

    for some reason it goes to 5% while being flashed

    plug it into a wall socket

    if the dead battery indicator doesnt show up you may have a more serious issue

    if it does show up then it is fixable

    press and hold the power button and the volume down until it vibrates
    then immediately press and hold the volume up

    you should see a cog and a lightning bolt. this is flashing mode

    leave the phone like this for 15 minutes.
    press and hold the power and volume down again until it vibrates

    it should boot up after that

    if not... reinstall the rom while in flashing mode and plugged in
    08-19-2013 03:22 PM
  7. Tom Snyder's Avatar
    My died on me when I only had it 2 days, I held the power button and the volume down like they said for 30 sec, was ready to take it in too the phone store after work and though I'll hold the buttons down longer. It was minutes instead of seconds before the phone vibrated and finally came back to life, try holding the buttons down until it vibrates, it may take minutes instead of seconds. Mine went dead after a windows update when I first got it.
    08-19-2013 09:22 PM
  8. pavilson's Avatar
    thanks guys but still no luck the dead battery indicator doesnt show up,
    08-19-2013 11:24 PM
  9. nitin88's Avatar
    Btw why are you changing the product codes? Though not a big issue, not suggested.
    08-20-2013 03:37 AM
  10. Khalid Gravi's Avatar
    same thing happened with my Nokia Lumia 920 it was on roger RM-820 then I flashed it with RM-821 then red notification then my phone is completely dead computer don't even feel it when I plug it in to the USB Ports so please if you found the solution let me know or any body else if have a solution please tell us

    UPDATE: after charging it with wireless charger now its shows up in device manager as USB input Device!!!
    Last edited by Khalid Gravi; 08-27-2013 at 05:11 AM.
    08-26-2013 06:15 AM
  11. Huime's Avatar
    actually sometimes bad usb could fry the motherboard... I fixed two of these cases...
    08-26-2013 06:38 AM

Similar Threads

  1. Nokia Lumia 620 dropped in water
    By Rudreshwar Goswamy in forum Windows Phones
    Replies: 22
    Last Post: 05-31-2015, 03:54 AM
  2. Replies: 48
    Last Post: 04-01-2015, 12:59 PM
  3. Lumia 920 Crime Scene Investigation
    By seelani in forum Other Operating Systems
    Replies: 14
    Last Post: 08-22-2013, 08:40 PM
  4. Need help flashing Nokia lumia 920
    By itsjoe67 in forum Windows Phones
    Replies: 2
    Last Post: 08-19-2013, 10:43 PM