1. mgfootballer's Avatar
    I have found a two main things different than my HTC Arrive on Sprint.

    The first one, which I think is a big problem is Voicemails are not being pushed to the phone like other Windows Phone's. The images are linked here: http://i.imgur.com/1njbDef.jpg and http://i.imgur.com/ACqARmR.jpg . Sprint has a forum on their website about this issue happening on the 8XT as well. My impressions are that the custom software for Sprint is causing this because they want you to use the Visual Voicemail app. Well the VV app doesn't work either. It won't update in the background. Is anyone else having this problem? EDIT: Here is the forum link http://community.sprint.com/baw/thre...t=105&tstart=0

    The second thing I am noticing that differs from my Arrive is group texts. When I add a group of contacts into one text message, I expect that they will send to everyone as a group chat, but right now it only sends them individually. Here is a screenshot of what I expect in the settings http://i.imgur.com/WNfaO8O.jpg , but here is what is current here for the ATIV S Neo: http://i.imgur.com/7s0VloK.jpg . Does anyone know how to fix it?

    Feedback is greatly appreciated
    Last edited by mgfootballer; 08-21-2013 at 08:53 AM. Reason: Added Sprint Link
    08-21-2013 08:06 AM
  2. AR2186's Avatar
    We has a problem similar to this on Verizon with group texting because they group texts are actually MMS not SMS and Verizon had disabled it. First thing to do is make sure it says mms below the text before you send it, if it doesn't, check in settings -> messaging that threaded group messaging is on. If that doesn't work, try restarting the phone as that fixed my 928 after I enabled it
    08-21-2013 08:41 AM
  3. mgfootballer's Avatar
    There actually isn't that option on the ATIV (See the last imgur link above)
    08-21-2013 08:45 AM
  4. AR2186's Avatar
    Do you have access to an AT&T, Verizon or T-Mobile windows phone. There was a workaround on Verizon before GDR2 where if you restored from a non-VZW backup that had group text enabled, it would enable it on the phone (I can vouch for it working, used my 620). It requires a full reset of both phones, but might be worth it if you need it. Essentially there is a registry setting that enables/disables whether the toggle is viewable, but the underlying functionality is still there
    08-21-2013 09:15 AM
  5. mgfootballer's Avatar
    I know other people that are on different carriers. How would I go about the restoring process?
    08-21-2013 12:57 PM
  6. AR2186's Avatar
    Just to be clear, it involved both of you factory resetting / restoring your phones, so that you can log in with your Microsoft Account on the other phone. They will have to set up their phone again afterwards, meaning they will likely lose progress in saved games, etc. If they are comfortable with that / want you to have group messages badly enough, this is what you do.

    1. Factory reset both phones (Settings > About My Phone > Reset)
    2. You will log into their phone with the Microsoft Account you will use to log into your phone
    3. Turn on Group Messaging and any other settings you want enabled on your phone, but you can't enable because it is hidden (unfortunately Visual Voicemail won't work, I've tried with Verizon...)
    4. Make sure the phone is set to backup App List and Settings to the Cloud (in settings).
    5. Force a backup once all settings are saved
    6. Log into your phone with your Microsoft Account, choose to restore settings from a backup, then choose the backup you made on your friends phone (Lumina 920, 928, etc).
    7. Let it restore the settings and applications. Restart the phone and try sending a group text as it should now, secretly, be enabled.
    8. If it works, reset you friends phone so he/she can log back on and use it. Try again if it doesn't.
    9. Buy your friend a beer

    That did it for us on Verizon. Good luck.

    Any future backups you make from your phone will have the settings enabled, so you only need to do this once
    08-21-2013 01:17 PM
  7. madthoughts's Avatar
    I'm not a fan of group texts. I get them from iOS users all the time and it drives me batty. For group messages, I rely on Facebook messenger, which I'm missing having a dedicated app to handle. (The built in FB messaging in People doesn't support group chats).
    08-22-2013 12:36 PM
  8. AR2186's Avatar
    I'm not a fan of group texts. I get them from iOS users all the time and it drives me batty. For group messages, I rely on Facebook messenger, which I'm missing having a dedicated app to handle. (The built in FB messaging in People doesn't support group chats).
    have you tried the Facebook app?
    08-22-2013 01:19 PM
  9. madthoughts's Avatar
    Yeah and I also discovered that you can pin a shortcut to messenger to the start screen too which is great.

    I leave myself signed in to FB messenger via the People app, but last night I didn't receive notifications for messages sent to me. I didn't realize it at all until I looked at another device at home. This is my first WP8 device. Are missed notifications a common occurrence?
    08-25-2013 10:46 AM
  10. AR2186's Avatar
    There seems to be a problem with Facebook specifically, and I've read that if you uninstall the app things work. I don't use Facebook messaging, so can't really try it out but my Facebook notifications never work. No problems with any other program, just Facebook.
    08-26-2013 09:59 AM
  11. paulbohnen's Avatar
    Thanks for writing this up so well, especially with the ions picture examples. I, too, just got the Samsung Ativ S Neo, and experienced the same lack of voicemail notification icons. Spoke with Sprint service at length (after the factory reset was unsuccessful), and learned these possible issues. (1) May be related to the Sprint service and WindowsPhone 8 "interface," and supposedly they're working on this with Microsoft. (2) May be an issue with Sprint's app, "Visual Voicemail.:

    A possible work-around is this: 1) Keep visual voicemail on your phone. This may be more of a misnomer--while it is the app/hub for "Visual" (transcribed voicemail, if you don't subscribe, it ALSO appears to be the place for phone settings for your Sprint voicemail. They advised to update to the most recent version of the Sprint app, "Visual Voicemail" through the [Windows Phone] "Store" app on the phone. Hit Sprint apps and find Visual Voicemail and install/update it. 2) Next when you go into the Visual Voicemail settings (hit the ... at the bottom and then settings), at the top under "manage your subscriptions," click it and make sure you've checked Free Trial, NOT premium subscription--premium will incur a monthly $1.99 fee for transcription. After that, you should be set. Not sure if this works for just restoring normal voicemail notifications as I'm still waiting for a new message, but I hope it works. One more thing, under the rest of the settings, make sure that "Visual Voicemail" is selected under the quick application access within your phone's lockscreen settings in the phone "settings" or accessed through the Visual Voicemail Settings.

    Otherwise, you may have to either continue calling in randomly to see if you have new messages OR tapping the visual voicemail app to check for you while Sprint and Microsoft work to fix this. It may be that in order to try to get us to use / give us a Visual Voicemail option, they've screwed up the regular notification process. ...I'm still hoping it works for me. Good luck to all!
    08-26-2013 12:30 PM
  12. Matthew Becker1's Avatar
    Facebook notifications have been problematic for awhile now, it seems.
    08-26-2013 12:31 PM
  13. mgfootballer's Avatar
    paulbohnen, I have tried every possible solution and that has not worked. You will not be notified on the live tile if there is an update, you have to manually sync. Plus the performance is very poor.
    08-27-2013 10:54 AM

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