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10-19-2013 10:19 AM
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  1. bpmurr's Avatar
    What's the source on this?
    My Nokia rep and you can bank on this being correct.

    I don't know what your sources are, but clearly the rollout isn't frozen. Loads of people are still having GDR2 pushed to them. The only device that had issues with GDR2 was the HTC 8X, and they didn't bother to stop pushing it.
    I asked about this today while discussing other matters with Nokia. I was told this because we currently have 920 devices enrolled in a Windows Phone BYOD pilot program at my company. The biggest complaint from users was not being able to listen to voice mail wav file attachments in emails from our Cisco phone system. GDR2 fixes this issue. I'm not sure why they're isn't an official public response.
    Last edited by bpmurr; 09-24-2013 at 07:12 PM.
    09-24-2013 06:59 PM
  2. pankaj981's Avatar
    Hey folks, I have a 920.3 developer edition using it on tmobile usa for about a week and a half now. I'm still on portico, now for the gdr2/amber update am I on the same boat with you guys? waiting for updates from at&t? I've read that the dev kits are not carrier dependent on updates but I haven't seen any updates on my phone when I do a manual update check. Now when I use NCS and check for updates, there's definitely a new software version, 3047.0000.1326.2001 RM-820 ATT Developer Device. I've read the guides on how to manually do a flash but I'm wondering if my dev phone will get an ota or not.
    The developer device is unbranded, use NSU to update
    09-24-2013 07:03 PM
  3. Moiz Mian's Avatar
    Man...we're always asking for a date for our updates, and seems like every time we get an answer, it ends up being later and later. AHHH!!!!!!!
    09-24-2013 07:42 PM
  4. tgp's Avatar
    Man...we're always asking for a date for our updates, and seems like every time we get an answer, it ends up being later and later. AHHH!!!!!!!
    Windows Phone's motto: "Coming soon!"
    Moiz Mian likes this.
    09-24-2013 08:20 PM
  5. highercal's Avatar
    So here is what's really going on. During some of the GDR2+Amber roll outs on other 920 carriers there have been some issues. Nokia put a freeze on the update and is making corrections. This corrected release should receive technical acceptance by 10/7 and be out to everyone by 10/21. I know it sucks as I'm waiting on this update as much as anyone but at least we now know what's going on. I just wish Nokia or AT&T would have made a public statement instead of me having to go through my contacts at both.
    Derrick Rose is going to return to the NBA before I get GDR2 / Amber update. FML. :-|. I hope ATT honors my complaint on my phone and releases me from my contract. After talking to the ATT CS Rep, it seems that everyone is unhappy with Windows Mobile and the Lumia 920.
    09-24-2013 08:20 PM
  6. mjrtoo's Avatar
    Windows mobile...hello 1990
    nohra and JackG058 like this.
    09-24-2013 08:43 PM
  7. Noahma's Avatar
    So here is what's really going on. During some of the GDR2+Amber roll outs on other 920 carriers there have been some issues. Nokia put a freeze on the update and is making corrections. This corrected release should receive technical acceptance by 10/7 and be out to everyone by 10/21. I know it sucks as I'm waiting on this update as much as anyone but at least we now know what's going on. I just wish Nokia or AT&T would have made a public statement instead of me having to go through my contacts at both.
    No going to put any thing into this one as Nokia just released GDR2+Amber for other handsets today.
    Nokia Lumia 720 and 520 getting Amber update across India | Windows Phone Central

    Obviously the update is not frozen.
    fpostrow likes this.
    09-24-2013 10:10 PM
  8. pantsaregood's Avatar
    Derrick Rose is going to return to the NBA before I get GDR2 / Amber update. FML. :-|. I hope ATT honors my complaint on my phone and releases me from my contract. After talking to the ATT CS Rep, it seems that everyone is unhappy with Windows Mobile and the Lumia 920.
    I don't know anyone that is unhappy with their Lumia 920. Windows Mobile isn't relevant, since it has been discontinued since 2010. If you were talking about Windows Phone (the operating system on the Lumia 920, among others), it doesn't seem very disliked. The frustration in this thread has nothing to do with disliking the device or OS - it is solely frustration with AT&T dragging their feet.

    Anyway, AT&T representatives don't seem to have any clue what they're talking about at any point. I attempted to ask one if AT&T so much as planned on ever releasing GDR2/Amber, and they responded by saying "we pushed a new update on September 13. Firmware version 1232." The firmware the representative was referring to was the initial release firmware for the Lumia 920.
    phirefly and JackG058 like this.
    09-24-2013 11:01 PM
  9. bpmurr's Avatar
    No going to put any thing into this one as Nokia just released GDR2+Amber for other handsets today.
    Nokia Lumia 720 and 520 getting Amber update across India | Windows Phone Central

    Obviously the update is not frozen.
    Last time I checked these aren't 920's. I didn't say every Lumia device just specific to the 920 and AT&T. I can ask if it also applies to any other carrier with the 920 that hasn't rolled it out yet.
    09-24-2013 11:41 PM
  10. nohra's Avatar
    . After talking to the ATT CS Rep, it seems that everyone is unhappy with Windows Mobile and the Lumia 920.
    Reps are not going to have a clue about how people like or dislike WP (assuming that's what you meant) most of time anyway. most of them see their jobs as getting you into the new iPhone or Android. Realize also they usually only hear the negative reactions and not the satisfied customers. I love my Lumia 920 and the Windows Phone platform.
    09-25-2013 01:04 AM
  11. tapehead's Avatar
    Should AT&T not push GDR2 on time, I'm going to pressure them for a free upgrade to the 1020, which does have GDR2. I don't like paying for bad service.
    09-25-2013 09:55 AM
  12. fpostrow's Avatar
    So here is what's really going on. During some of the GDR2+Amber roll outs on other 920 carriers there have been some issues. Nokia put a freeze on the update and is making corrections. This corrected release should receive technical acceptance by 10/7 and be out to everyone by 10/21. I know it sucks as I'm waiting on this update as much as anyone but at least we now know what's going on. I just wish Nokia or AT&T would have made a public statement instead of me having to go through my contacts at both.
    My interpretation of your trusted source says the following: AT&T decided to bail on the GDR2/Amber update as GDR3 is just around the corner and they would prefer to do 1 update for the 920 to GDR3 and just skip GDR2 given the proximity of the releases. Just like any other "hearsay" rumor you can take that to the bank.
    09-25-2013 11:20 AM
  13. Moiz Mian's Avatar
    My interpretation of your trusted source says the following: AT&T decided to bail on the GDR2/Amber update as GDR3 is just around the corner and they would prefer to do 1 update for the 920 to GDR3 and just skip GDR2 given the proximity of the releases. Just like any other "hearsay" rumor you can take that to the bank.
    That's a good interpretation for "corrections." But even so, I think 10/21 is too early for GDR3 haha
    09-25-2013 01:16 PM
  14. santillanavila1993's Avatar
    You guys keep going to CS but keep getting BS canned responses. Why not attempt to find the software engineers who are working on the update or contact someone higher on the ladder like the CEO? We could even maybe ask belfiore to enquire information on what att's plans are for the 920.
    Lets focus our efforts elsewhere. Stop doing the same thing over and over when you get the same outcome.
    09-25-2013 01:42 PM
  15. spyderzWPC's Avatar
    Should AT&T not push GDR2 on time, I'm going to pressure them for a free upgrade to the 1020, which does have GDR2. I don't like paying for bad service.
    but then you will get stuck waiting for the GDR3 update which is included with the 1520 that everyone believe swill be sold in nov.
    09-25-2013 01:51 PM
  16. spyderzWPC's Avatar
    You guys keep going to CS but keep getting BS canned responses. Why not attempt to find the software engineers who are working on the update or contact someone higher on the ladder like the CEO? We could even maybe ask belfiore to enquire information on what att's plans are for the 920.
    Lets focus our efforts elsewhere. Stop doing the same thing over and over when you get the same outcome.
    going to cs is also a good tactic, because it usually goes into their metrics of calls, this shows how many people are unhappy with them and what they are looking for.
    09-25-2013 01:52 PM
  17. santillanavila1993's Avatar
    Its obvious the update has not been frozen for the 920 because Egypt and Hong Kong have just started pushing amber.
    fpostrow likes this.
    09-25-2013 01:53 PM
  18. khatta's Avatar
    I don't mind if ATT skip GDR2 for GDR3. which is due in November. They just should come clean about it.
    thomas wojcik likes this.
    09-25-2013 02:12 PM
  19. jswantek's Avatar
    You guys keep going to CS but keep getting BS canned responses. Why not attempt to find the software engineers who are working on the update or contact someone higher on the ladder like the CEO? We could even maybe ask belfiore to enquire information on what att's plans are for the 920.
    Lets focus our efforts elsewhere. Stop doing the same thing over and over when you get the same outcome.
    This has been tried as well, there have been several people (myself included) who have contacted AT&T's Office of the President, and Joe Belfiore, regarding the stonewall job from AT&T. The Office of the President gave the same answers that customer service has been giving, almost word for word. This seems to be an official response from AT&T. Joe Belfiore didn't bother to respond at all. As for the software engineers that are working on the update, well the consensus seems to be that there's one part-time intern in a windowless cubicle somewhere in an AT&T office building, with limited WP knowledge, who spends most of his work time going "c'mon, guys! I wanna play with an iPhone!"

    Some other people have stated that flooding customer service throws off their metrics, which is a very good idea and should get some long-term attention. In the short term, hammering Facebook and Twitter, while seeming futile, will get noticed.

    I've also posted a thread in a different section asking WPC to do an article on AT&T and their treatment of WP customers, lend that some support as well. http://forums.windowscentral.com/car...article-t.html

    I think the important thing isn't really who you're talking to, but that you're talking. The more AT&T gets hammered, from more directions, the sooner they may realize that their WP customers want to be taken seriously.

    Either that or we start leaning on Microsoft to take their business to Verizon, but that doesn't seem to be likely.
    Jazmac, tapehead and bguy_1986 like this.
    09-25-2013 02:13 PM
  20. uselessrobot's Avatar
    I don't mind if ATT skip GDR2 for GDR3. which is due in November. They just should come clean about it.
    I mind this very much because it establishes a terrible precedent. So now AT&T gets to decide which updates are critical and which aren't? How about the day AT&T decides my Lumia 920 isn't worth their bother and stops pushing updates altogether?

    It already looks like we're most of the way there. And American carriers consistently follow each others' lead. Great way to screw Windows Phone. There are loyalists who might jump to the next new phone so that they can stay current, but that eventually will lead to frustration. Most consumers will just switch devices out of frustration because it's easier to do that than to switch carrier.

    We pay an arm and a leg for our phone service, timely updates should be part of that deal. I pay what an iPhone user pays, why is it okay that AT&T drags their feet with my updates?
    unstoppablekem and Tom Snyder like this.
    09-25-2013 02:40 PM
  21. Mr_pither's Avatar
    I mind this very much because it establishes a terrible precedent. So now AT&T gets to decide which updates are critical and which aren't? How about the day AT&T decides my Lumia 920 isn't worth their bother and stops pushing updates altogether?
    ...
    I think we're already there...
    Tom Snyder likes this.
    09-25-2013 02:48 PM
  22. jhelms29's Avatar
    I tweeted at AT&T customer service yesterday saying that most of the world has gotten Nokia's Amber update. They answered me saying that I was correct and that I should keep looking for updates in their news feeds about it...thanks...

    This was after I wrote a nicely worded letter to AT&T via email about my concerns. Hopefully we will see the update by the end of the month, but I'm not holding my breath.
    09-25-2013 02:50 PM
  23. unstoppablekem's Avatar
    Even in AT&T posts in Facebook, people comment on those and ask about the GDR2 update, and they say "We don't know when we will receive it. Stay tuned.". This bothers the heck out of me. If Microsoft doesn't become like Apple, and doesn't make it so they don't need to wait 10 months for the carrier, I'm switching to an iPhone. Ya, you heard me. I'm sick of this.
    09-25-2013 02:56 PM
  24. a5cent's Avatar
    I mind this very much because it establishes a terrible precedent. So now AT&T gets to decide which updates are critical and which aren't? How about the day AT&T decides my Lumia 920 isn't worth their bother and stops pushing updates altogether?
    As mentioned, that day has long come and gone. MS has nothing to say, while the carriers can do as much or little as they want. Nothing new. Been that way for ages.
    09-25-2013 03:45 PM
  25. bpmurr's Avatar
    My interpretation of your trusted source says the following: AT&T decided to bail on the GDR2/Amber update as GDR3 is just around the corner and they would prefer to do 1 update for the 920 to GDR3 and just skip GDR2 given the proximity of the releases. Just like any other "hearsay" rumor you can take that to the bank.
    No it's still GDR2 because I was told GDR3 doesn't come out until November. Right after the release of the new phablet.
    09-25-2013 03:46 PM
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