1. Colin920's Avatar
    I'm kinda upset to see this problem never getting a fix from Microsoft after 10 months. I was so excited about Amber update for my Lumia 920, everything seems great. But why don't they fix this small thumbnail issues. It's very obviously to see these grey thumbnail in your photos hub album, no covers showing on sky drive albums. Microsoft still don't get to know how embarrassing these ugly grey tile show up in Photo Hub???? I really don't get it.
    08-22-2013 04:03 PM
  2. xratola's Avatar
    I don't get it... A screenshot maybe?
    08-22-2013 04:06 PM
  3. Colin920's Avatar
    When you go to photo albums, it shows albums from your Sky Drive and Facebook, it sync all the pictures with the covers thumbnail on each album tiles. It works for the first time Amber installed or phone reset. But after a few days some of those thumbnail covers will turn grey blinks, no pictures show.
    08-22-2013 04:15 PM
  4. Colin920's Avatar
    Isn't this problem happens to everyone since wp8 published????
    08-22-2013 04:17 PM
  5. Tup3x's Avatar
    I don't use skydrive but I've never seen grey thumbnails in pictures hub.
    08-22-2013 04:20 PM
  6. hcrick's Avatar
    Unless I'm not understanding you, I'd say it's more of a cosmetic decision rather than an actual problem, bug, or defect. Just my opinion.
    08-22-2013 04:20 PM
  7. xratola's Avatar
    Well I don't consider it as a bug, since the os cleans up the storaged thumbnails in order to have the latest ones. So if you don't connect your device to internet, after some time you'll get grey thumbnails.
    08-22-2013 04:23 PM
  8. travis_valkyrie's Avatar
    It's the folder structure of SkyDrive. If the root folder contains another folder it will appear gray.
    08-22-2013 04:23 PM
  9. Colin920's Avatar
    wp_ss_20130822_0001.jpg
    It doesn't contain another folder inside. Nor the connection issue. If you search around "Grey thumbnail Photo Hub", you can see many people has the same problem. It actually works normal when you first install the abmer or a reset for the first time syncing your photo to thumbnails, but not sure why later after few days Photo hub album fail to sync or keeping the cover any longer. If I put new pic in the album, It will update and sync the newest picture as a thumbnail. But it'll go grey again after few days. ;(
    08-22-2013 04:41 PM
  10. xratola's Avatar
    It's the folder structure of SkyDrive. If the root folder contains another folder it will appear gray.
    Not actually, my images folder has many subfolders and it's still showing thumbnails ._.
    08-22-2013 04:41 PM
  11. xratola's Avatar
    Click image for larger version. 

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    It doesn't contain another folder inside. Nor the connection issue. If you search around "Grey thumbnail Photo Hub", you can see many people has the same problem. It actually works normal when you first install the abmer or a reset for the first time syncing your photo to thumbnails, but not sure why later after few days Photo hub album fail to sync or keeping the cover any longer. If I put new pic in the album, It will update and sync the newest picture as a thumbnail. But it'll go grey again after few days. ;(
    What happens when you open a folder and load a pic? Does it refresh the thumbnail?
    08-22-2013 04:44 PM
  12. Colin920's Avatar
    No. It stays grey no matter how long I wait to load for all pictures inside the albums... like more than 5 minutes
    They only way to solve is by adding a new photos or move all pictures into a new rename folder. But like I said it'll turn back to Grey after a while.... You guys don't have this problem? I'm kinda surprised... I thought it's the issue to all WP8 user. I even see this on HTC 8X
    08-22-2013 04:51 PM
  13. xratola's Avatar
    No, I really don't have this issue... maybe it's because you have too many subfolders?
    My skydrive structure is Images/Subfolders, is yours the same?
    08-22-2013 05:07 PM
  14. Colin920's Avatar
    My skydrive structure is Gallery/Subfolders, they comes with this way. I have around 8 Subfolders under Gallery
    08-22-2013 05:14 PM
  15. Colin920's Avatar
    Well I'll try to move all my subfolders to somewhere other than always in Gallery, give it a few days to see if it solve the problem or not. Thank for you guys input.
    08-22-2013 05:19 PM
  16. irvin792's Avatar
    My 920 does this, I will investigate
    08-22-2013 05:31 PM
  17. irvin792's Avatar
    I can't get mine to reappear
    08-22-2013 06:00 PM
  18. travis_valkyrie's Avatar
    My SkyDrive has root > Photos > 4 20xx folders > then in each of these folders have around 8-12 more folders, then in each of these folders are the actual photos. This is why my photos folder doesn't show any thumbnail.
    08-22-2013 07:35 PM
  19. alljeep's Avatar
    Click image for larger version. 

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ID:	40965
    It doesn't contain another folder inside. Nor the connection issue. If you search around "Grey thumbnail Photo Hub", you can see many people has the same problem. It actually works normal when you first install the abmer or a reset for the first time syncing your photo to thumbnails, but not sure why later after few days Photo hub album fail to sync or keeping the cover any longer. If I put new pic in the album, It will update and sync the newest picture as a thumbnail. But it'll go grey again after few days. ;(
    Mine has always done this as well.
    08-23-2013 02:05 PM
  20. Lawrence Crecy's Avatar
    Yep its a problem on the Lumia 920
    08-24-2013 02:45 AM
  21. gedzum's Avatar
    Yeah I have this issue as well. Happened on my Lumia 800 too. If you really want the thumbnail, you can remove the folder and add it again. I think it happens when you delete something from that folder, particularly if the picture was the thumbnail, but it doesn't seem limited to that.
    08-24-2013 05:55 AM
  22. associatedpress's Avatar
    I too have this problem. And it does encourage me to just upload to Facebook rather than SkyDrive.
    09-25-2013 11:34 PM

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