1. iqureshi's Avatar
    Hi, I recently bought Lumia 920 few months back which was working great until yesterday out of the blue the proximity sensor of the phone stopped working. The screen stays on when I am on call which is very annoying and many times due to this issue end button gets pressed unknowingly. I called up nokia service center in my region but they may take upto 2 weeks to resolve this matter, therefore was wondering if there is any fix for this issue that I could try before being phone-less for 2 to 3 weeks. Any help would be much appreciated.

    Thanks in advance..

    Sent from my GT-P3110 using Tapatalk 4
    08-24-2013 04:34 AM
  2. DBDev's Avatar
    You can always try to hard reset it, but that will remove all your data. They will probably do that if you send it to Nokia too, so you can always try it on your own first if you want
    iqureshi likes this.
    08-25-2013 09:53 AM
  3. iqureshi's Avatar
    Thanks for the suggestion. I googled the issue and apparently this problem is caused due to having high sensitivity switched on all the time. So I switched it to normal and then did the hard reset, now its working perfectly fine. :)

    Sent from my GT-P3110 using Tapatalk 4
    08-27-2013 02:38 AM
  4. J P4's Avatar
    I was having a ton of problems with my proximity sensor. I just replaced a cracked screen
    I have nokia care suite.
    I ran Product support tool for store 5.
    Set phone in test mode.
    ran the test and it showed the sensor was off. It shows covered / uncovered status.
    ran the Calibration
    Bam. Its fixed.
    02-01-2015 08:37 PM
  5. Sohail Mohamed's Avatar
    i have a problem with my proximity sensor
    it was working perfectly for 2 months then broke down
    then it worked good again (just crazy )
    **********
    the first thing while calling the screen keeps light on
    the automatic mode has gone and disappeared
    the rotation didn't work
    the glance has no response
    i made a lot of soft reset and it works for a month then the issue came back again
    i tried the hard reset also the sam
    e .
    ************
    how i fix it pls
    and can i replace only the sensor with a good one ?
    and where can i find a new sensor or a good one ?
    and what is the price of it ??
    06-12-2015 01:50 PM
  6. sleeve22's Avatar
    I had similar issue with L920. I was able to recalibrate the proximity sensor using Nokia Care Suite and since doing so all has been well with my 920.
    06-12-2015 02:21 PM
  7. Subhajit Maji's Avatar
    Hi Sohail,
    Have you got the solution for your issue, I am having Lumia 730 and after phone update I am also facing the same issue for the last couple of days.
    these are my problems:

    the first thing while calling the screen keeps light on
    the automatic mode has gone and disappeared
    Last edited by Subhajit Maji; 06-14-2015 at 08:37 AM.
    06-14-2015 07:42 AM

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