My 920 is currently stuck at the "gears" screen following a failed hard reset to hopefully fix a poor battery life issue. Draining the battery all the way and then recharging it, removing the SIM, soft resetting, etc., have all failed to make the phone complete the reset. I called AT&T and they offered to send me a refurbished 920 in exchange for mine. I also called Nokia to see what they said, and they asked me to send it in. Which will more likely give me the best resolution?
I'm not keen on refurbished devices, but I don't know if Nokia will also simply send me a refurbished device, or if they will just force a reset and not address the battery at all. Suggestions?
I'm not keen on refurbished devices, but I don't know if Nokia will also simply send me a refurbished device, or if they will just force a reset and not address the battery at all. Suggestions?