1. Major's Avatar
    My 920 is currently stuck at the "gears" screen following a failed hard reset to hopefully fix a poor battery life issue. Draining the battery all the way and then recharging it, removing the SIM, soft resetting, etc., have all failed to make the phone complete the reset. I called AT&T and they offered to send me a refurbished 920 in exchange for mine. I also called Nokia to see what they said, and they asked me to send it in. Which will more likely give me the best resolution?

    I'm not keen on refurbished devices, but I don't know if Nokia will also simply send me a refurbished device, or if they will just force a reset and not address the battery at all. Suggestions?
    09-04-2013 02:57 PM
  2. BIGPADDY's Avatar
    I would go with AT&T at least you will get a replacement straight away where as with Nokia you might be waiting for a device to come back in a week or two (which they normally send refurbished).
    09-04-2013 03:39 PM
  3. Moiz Mian's Avatar
    ATT warranty is pretty dope. If you walk into one of their warranty service centers, they give you a brand spanking new device as an exchange. All wrapped in plastic and flawless

    Never tried out Nokia care. Don't have a second phone to use for a week. Oh, but also, the ATT replacements don't have Nokia's front facing camera fix. So you'll get dust in the lens after a few weeks. Seems like Nokia care is the only way to fix that
    09-04-2013 03:47 PM
  4. jojapath's Avatar
    Just keep your phone and try fixing it yourself first. Follow this thread:

    09-04-2013 05:33 PM

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