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  1. akashj's Avatar
    I am from Pune. I didn't got the update tilll now. Anybody from pune Got the update plse rply. Mobile Jury: We do in-depth, concise & un-biased mobile reviewsMobile Jury
    10-02-2013 04:23 AM
  2. Athull's Avatar
    this thread is about amber update, not about 0002 update. I am here to inform peoples why they don't get amber update because i was having the same problem. I think i have given sufficient information about update process and restoration process etc.

    P.S.: I am a nokia user not a nokia employee why are you asking me that question. I am not here to fight on such petty issues. Sorry bro, if i said something wrong.
    Who said we are fighting? :) You had the info and i had the questions. Also if there wasnt a 0002 update then there wont be 15 pages on this thread mostly saying "i didnt get amber yet on my 620" so ofcse if amber is related to 0002 then so is this thread and is the right place to ask question about it.
    I have been waiting for the update for over a month and i can wait another month if i had to but its just that i have recently moved out of my city and were i live now there aint a nokia care anywere close to me (atleast a 100km away)... so it would untolerable if they asked me now to go to nokia care to update now as they said its not neccessary then......
    10-02-2013 06:46 AM
  3. Ashutosh Kumar2's Avatar
    netpack is not working properly on my nokia lumia 620 what to do??all time it show that there is some error we are trying to fix it but still same problem is there and no updates are showing for my phone??what to do plz help me and give some advice...
    10-02-2013 08:22 AM
  4. SlingLaker9811's Avatar
    Somebody plz guide me on how to flash gdr2 on 620 via Nokia Software Updater for retail.......i have downloaded the firmware...what will happen if i flash,how long will it take,etc... Thanks
    10-02-2013 08:31 AM
  5. kvrbrijith's Avatar
    here is the web archive of the support page on 17 august 2013. And it clearly shows 1030.6407.1308.0002 firmware version before amber for Lumia 620 in india and it's status is coming soon. 0001 is the obsolete version so, amber won't come out for this version. Your phone should be running 1030.6407.1308.0002 for getting update through OTA.

    Availability in Asia Pacific - Nokia
    My dear friend, when I asked Nokia customer care executive about .0001 and .0002 firmwares, they said that, both the firmwares are same- having some batch differences only. So, there is no need of an update to .0002, you will get the update. Also they said that the update will be available by the end of September. Today is October 2nd. Now they said to wait till 15th October. Why don't blame them. And, if we adopt the customer care way of update, even though we have a backup, we will loose lot of things. I have stored lot of books in 'ISILO'- a reader which can not be uploaded to cloud or sd card, lots of downloaded files in download manager etc. And if we have to flash our mobiles, what is the importance of OTA..? Hope you understand something...
    10-02-2013 08:47 AM
  6. Varun Vivekanandh's Avatar
    0002 can't be updated by otg(very large file 1.26 gb)
    only after updating 0001 to 0002 amber will available
    do 0002 update via NSU or through nokia care
    amber update not available at nokia care can be done via otg only
    but nokia care will update to 0002
    10-02-2013 11:18 PM
  7. Varun Vivekanandh's Avatar
    This is the Replay from
    NOKIA CUSTOMER CARE MAIN OFFICE

    Dear Varun,

    Thank you for e-mailing Nokia Care. The Service Request No. is 1-14675027129

    This e-mail is in reference to know availability of Amber update for your Nokia Lumia 620. I value the importance of information requested by you and I am happy to assist you.

    In response to your email, I would like to inform you that the Amber update has been rolled out officially for all Windows Phone 8 devices. However once you get the pop up of update available you will be able to update the device software as well via Wi-Fi.

    As this update will be available you will be notify in your device.(Menu> Settings> Phone Update)

    Further, you may note that Amber will not be updated by Nokia Care Centre.

    Kindly let me know if you require any further help or information.

    Thanks & Regards,

    xxxxxx xxxxxx
    Nokia Care Representative
    India

    NOKIA Support Services:

    1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI)
    2. To book an Appointment with Nokia Care Centre, visit Nokia Appointment - Nokia - India
    3. Online Support: Support - - Nokia - India
    4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre
    5. Warranty Terms & Conditions: Support - - Nokia - India
    *Premium SMS charges apply
    10-03-2013 02:42 AM
  8. SlingLaker9811's Avatar
    Have successfully flashed my phone to.002 via NSU,the got amber update via ota...,now running amber ;).my sincere advice to all of u who are on .001 is to update to .002 via NSU.....u will get amber...why wait
    10-03-2013 03:59 AM
  9. Madhan27's Avatar
    When i try to update using NSU, it shows Internal error :(
    10-03-2013 06:13 AM
  10. P098's Avatar
    Have successfully flashed my phone to.002 via NSU,the got amber update via ota...,now running amber ;).my sincere advice to all of u who are on .001 is to update to .002 via NSU.....u will get amber...why wait
    can you please tell me how you did it? what is the procedure? Please help us:)
    Last edited by P098; 10-03-2013 at 12:02 PM.
    10-03-2013 11:40 AM
  11. Varun Vivekanandh's Avatar
    WARNING
    DO IT with YOUR OWN RISK
    ALL DATA & APPLICATIONS WILL BE DELETE


    Download Nokia Software Updater for Retailer (Copy and past below link in address bar and hit enter to download)
    http://jkorondy.com/NokiaLumia920/Nokia_Software_Updater_For_Retail_3.0.8.exe
    1 Install it
    2 Backup all your Nokia Lumia Content to PC (Photos, documents, music, etc)
    3 Remove memory card
    4 Run Nokia Software Updater for Retailer
    5 Click Upgrade
    Nokia Software Updater for Retailer will Download Nokia firmware 0002 Files from Nokia Server (Approximately 1.26GB for Nokia Lumia 620)
    Wait until downloading process complete
    Starting flashing process, do not unplug your Nokia Lumia
    Wait Until all process finish

    The update takes around 15-30 minutes, and you are not able to use your phone during the update installation.
    Don’t worry if your phone restarts several times during the process, that’s completely normal.
    10-03-2013 12:18 PM
  12. farhanakhtar's Avatar
    varun@ do I have to install NSU 3.0.8 in pc or directly in my lumia 620? please clarify..
    10-03-2013 12:50 PM
  13. dwane18's Avatar
    Here is the thing me and my girlfriend bought our 620 from same carrier which is digicel and we are in Jamaica. When I turn on my phone I do not get the splash screen with carrier name and logo but it comes up on my girlfriend's own. My girlfriend's firmware is 004 mine is 002. On the support page they say the firmware is 004. I checked for an update last night and there was one I updated my 620 and there were no changes on my phone. At that time it was saying coming soon, now it is saying available today October 03 2013 and I am not getting any update. Please give me some help and answer.
    10-03-2013 01:19 PM
  14. Arun PR's Avatar
    NSU didn't detect L620 in Windows 7 64-bit machine.. had to use a 32-bit Windows 7 to upgrade to .0002 firmware.. Then was able to install Amber update.. :)
    10-03-2013 02:35 PM
  15. rajeshks16's Avatar
    NSU didn't detect L620 in Windows 7 64-bit machine.. had to use a 32-bit Windows 7 to upgrade to .0002 firmware.. Then was able to install Amber update.. :)
    No it will work with Win 7 64 bit PC...i have upgraded to .0002 thorough same configuration....
    10-03-2013 11:32 PM
  16. Arun PR's Avatar
    No it will work with Win 7 64 bit PC...i have upgraded to .0002 thorough same configuration....
    It didn't work in my machine.. went through some blogs to know that, I need to try on 32-bit..
    anyways we need to have .0002 for amber update.. thts what the discussion is abt.. :-)
    10-04-2013 03:30 AM
  17. puneet sharma3's Avatar
    Hello guyz I have a problem, When I installed .002 through NSU

    After that (Thank U for Choosing Nokia) screen comes,

    Then I click accept button and after that Nothing Happens

    I restart again and nothing happens

    What to do now???
    10-04-2013 10:45 AM
  18. Moshel Erulkar's Avatar
    So for those on .0001 firmware to get amber update, have to upgrade to .0002 first??? and it also means resetting the device!!!! So much for claiming OTA updates....

    I called up nokia CC and the guy told me not to do anything until you get the notification directly on your phone. The dumb guy also said that even if I go to nokia care, they will download the update through wi-fi only!!!

    btw do game saves, 3rd party app settings also get backed up when we turn the on the backup in the phone?
    10-05-2013 06:27 AM
  19. yaro da yaar's Avatar
    btw do game saves, 3rd party app settings also get backed up when we turn the on the backup in the phone?
    only xbox games score are restored and you have to play from starting. 3rd party apps are not restored.
    10-05-2013 12:32 PM
  20. P098's Avatar
    do we need to insert the sim card when updating to .0002 via NSU?
    10-05-2013 10:51 PM
  21. P098's Avatar
    I went ahead and flashed .0002 firmware which went super smooth and after that i was promptly notified about the amber update. Now Im running amber update on my L620.
    10-07-2013 12:51 AM
  22. Suresh Alapati's Avatar
    CAN U TELL HOW UPDATEDto .0002
    10-09-2013 06:20 AM
  23. P098's Avatar
    Just download Nokia Software Updater Retail 3.0.8, install it, connect your 620, it will show you the available .0002 update, start downloading the firmware which is of 1.26GB, after which it will install itself, you dont have to do anything, on my 620 i removed the SIM card and memory card and didnt have any PIN lock so it just installed itself and restarted. Installing firmware will removed ALL the data on you phone. After that turn your WiFi ON, and check for updates, it will show the amber update, download it. Then update the system apps like audio,display,extra etc
    10-09-2013 09:30 AM
  24. praveen_varma's Avatar
    anyone here encountering touch screen problems after amber update on l620????????????
    10-09-2013 11:04 AM
  25. Nishant Agarwal's Avatar
    Hi all,
    I tried to update my firmware using NSU but after downloading it checks for the preconditions to update and it fails saying 'Something went wrong There was an error. Please try again. Error code: Internalerror'
    I tried many times with flight mode enabled and without SIM card too but same error is coming again and again.

    Please help!!!!
    10-10-2013 08:40 AM
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