Defective Windows Key

[Xtian.Castro]

I just got my 928 yesterday and noticed a weird sort of scratched glue thing beneath the Start key, I remember seeing something about this with some other phones, did Nokia or Verizon offer some sort of solution for this?

I know its only cosmetic, but it really irks me to see m brand new phone looking so janky

 

[hopmedic]

Yeah....................................... So several of us went so far as to contact Nokia directly about this, and I don't recall others, but I received a replacement phone in the mail. It had the same problem despite my being assured that it had been "inspected for the defect that you describe." In the end, I was told by a less than helpful customer service rep that this was not a defect. I explained to her (and gave her links to pertinent threads on this board) that their customers see it as a defect, so they need to treat it as a defect. I later received a call from someone else at Nokia, and explained the same thing to him.

You see the results.