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  1. Jeric Nowell Vergara's Avatar
    Good day to all. I have this problem about my NL620, after the amber update, yesterday, my phone's earpiece was still working fine, nothing is wrong, even after the update. I have received some calls today, but after sometime I can't hear the other side anymore, total silence, I reset my phone, normal reset, still nothing. I can't hear anything, BUT the loudspeaker is working fine. I think it's only the earpiece. Any idea how I could fix this problem without going to a Nokia Care Center? it's far from my home.


    I tried using my earphones, can hear the ring, but after the other person picks up the call, I could not hear anything..
    09-14-2013 10:06 AM
  2. rdubmu's Avatar
    I had an issue with my T2 when the person on the other side couldn't hear me. I took it to the At&t store and they took a piece of lint out of the microphone. Maybe it might be in your speaker?

    Lastly, I might try a hard reset.
    09-14-2013 06:35 PM
  3. Jeric Nowell Vergara's Avatar
    will hard reset erase the amber update?

    the phone's speaker is fine, i could here the other side if I turn it to speaker mode.
    09-15-2013 03:38 AM
  4. SRoshan143's Avatar
    Hard reset won't erase the amber update.
    09-15-2013 06:00 AM
  5. mebadjam's Avatar
    Looks like hard reset is the only option.
    09-15-2013 06:22 AM
  6. Diniy Moktar's Avatar
    Same here. but i just restart it again and its working as usual.. dont know when it is going to happen again..
    09-15-2013 06:29 AM
  7. Jeric Nowell Vergara's Avatar
    was this problem caused by the update? how could they not see this?
    09-15-2013 09:59 AM
  8. Jeric Nowell Vergara's Avatar
    based on my experience guys, the problem at first was you can't hear the caller when using earpiece, and earphones, so I used loud speaker. Then 1 day past, the loud speaker method doesn't work anymore. This is a serious problem, I can't hard reset my phone forever just because of this little bug.



    Update: The Hard Reset don't work. It did not fixed the problem, still can't hear the other person in the call..
    Last edited by Jeric Nowell Vergara; 09-16-2013 at 01:15 AM.
    09-15-2013 10:05 AM
  9. eroselim's Avatar
    based on my experience guys, the problem at first was you can't hear the caller when using earpiece, and earphones, so I used loud speaker. Then 1 day past, the loud speaker method doesn't work anymore. This is a serious problem, I can't hard reset my phone forever just because of this little bug.

    Maybe your call volume is not set to 10/10. Try calling someone and when you are on call, try changing the volume.

    Update: The Hard Reset don't work. It did not fixed the problem, still can't hear the other person in the call..
    09-19-2013 11:54 PM
  10. Jeric Nowell Vergara's Avatar
    it is 10/10.. and really, it's dead silent..

    What I did at first, I updated my phone via OTA update, well, it was successful, but since Glance and other features were missing, I (again) updated my phone via NSU.. huge mistake.

    Updating via OTA is better since it won't delete the user data in the phone, and updating the rest via the Nokia App Pusher..
    09-22-2013 06:59 PM

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