1. svenhassel's Avatar
    Hi all,

    Recently I updated my Lumia 620 (german version) to Amber, and something strange is happening.

    When I connect it to the battery charger, the screen goes nuts. Its like its not calibrated, and the response to the touch is completely random.

    For example: I touched the People tile, and it opened the Here Drive (in the opposite part of the screen)

    I turned it off, and the same thing continues.

    Its very frustating, the phone is unusable when connected to the charger!!

    Any ideas?!?!?!?
    09-17-2013 06:39 PM
  2. montsa007's Avatar
    Soft reset?
    09-18-2013 01:38 AM
  3. Henry Edward E's Avatar
    use a different charger, it shd be ok..
    svenhassel likes this.
    09-23-2013 03:15 AM
  4. hsn97's Avatar
    Hi all,

    Recently I updated my Lumia 620 (german version) to Amber, and something strange is happening.

    When I connect it to the battery charger, the screen goes nuts. Its like its not calibrated, and the response to the touch is completely random.

    For example: I touched the People tile, and it opened the Here Drive (in the opposite part of the screen)

    I turned it off, and the same thing continues.

    Its very frustating, the phone is unusable when connected to the charger!!

    Any ideas?!?!?!?
    You can do few things to check:Go in settings and set touch sensitivity to normal if high is enabled.

    Do a normal restart.

    Do a soft reset.

    Try these and tell if it's okay.
    09-23-2013 06:58 AM
  5. kamlesh_dhole's Avatar
    do you find bug in keypad.
    after update i cant press some buttons in keypad
    09-23-2013 10:07 AM
  6. martin joseph's Avatar
    yes and a bug is a understatement its a monster!
    09-23-2013 01:04 PM
  7. svenhassel's Avatar
    Guys, thanks for the recommendations.

    Restarting doesnt work. The sensibility is normal.

    I havent tried the soft reset. Please tell me if:
    - will erase my data or delete programs.
    - how to do it :) (yes, I can search, but Im feeling lazy today)
    09-24-2013 10:08 AM
  8. svenhassel's Avatar
    Also, I have using other charger, seems that the insanity ends, but I need further testing.
    09-24-2013 10:09 AM
  9. Tomer Zidki's Avatar
    I have the same problem without charging.
    Is started after I updated the phone on 09/30.
    My screen is broken, but it was OK before the update.

    Do you any luck solving this problem?
    09-30-2013 03:44 PM
  10. svenhassel's Avatar
    Since I changed the charger, the problem is over.
    09-30-2013 08:34 PM
  11. WPmunkey's Avatar
    Since I changed the charger, the problem is over.
    I had similar issues with my HD7 and it was the charger in my case too. Strange as this appears to be a Windows Phone hardware/software glitch (when there is an issue with your charger)

    My HD7 and my 920 both have the same glitch with the headphone jack too. Sometimes when plugging and unplugging headphones the voice control pops up. Weird.
    09-30-2013 08:40 PM

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