1. Dejan Manic's Avatar
    Hi so today i was asked by the phone to update it and i said ok install a minute later it restarted and two gears popped up and started spinning for like an hour i got frustrated and pulled the battery out and back in and suddenly when i power it up after the nokia logo i just get a black screen and nothing works. Ive read about the soft and hard resets and both are not working can someone help me :< thanks in advance
    09-24-2013 02:39 PM
  2. Aditya Rikame's Avatar
    Its because you halted the update installtion
    You can now go for two options
    1.Take it to a nokia service center
    2.Flash image via NSU or Nokia Software Updater
    Dejan Manic likes this.
    09-24-2013 02:44 PM
  3. Dejan Manic's Avatar
    hi can you give me a guide or something how to do that because im not that good with stuff like that
    09-24-2013 02:46 PM
  4. Ayush Upadhyay's Avatar
    Hello,

    Its better you take it to the service center. They will fix it within an hour.
    09-24-2013 03:51 PM
  5. Dejan Manic's Avatar
    Hello,

    Its better you take it to the service center. They will fix it within an hour.
    well that will be hard a bit, firstly coz if i take it to the operator here in my city to try to fix it with the guarantee i got on the phone most likely will they have to send it to another city for help coz they usually dont fix phones there, my last phone the galaxy ace they gave it back after 45 days :< so i dont know that to do now
    09-24-2013 03:56 PM
  6. broar94's Avatar
    OK then download nsu :-)

    Sent from my Nexus 7 using WPCentral Forums mobile app
    09-24-2013 04:15 PM
  7. Dejan Manic's Avatar
    OK then download nsu :-)

    Sent from my Nexus 7 using WPCentral Forums mobile app
    i did but the phone needs to power up in order for it to see it so no use in that
    09-24-2013 05:47 PM
  8. Ayush Upadhyay's Avatar
    I also faced the same issue as yours. Banged my head for two days and tried every solution, Nothing worked. At last, took it to the service center and my phone is fine now.
    09-24-2013 06:52 PM
  9. JackFr0st's Avatar
    Halfway through intall, my update failed. Now all I see is RED SCREEN with NOKIA logo. Tried everything mentioned in different forums. But no use. Removed battery like 20 times. Same screen when turned on. It has been 2 days I have been banging my head on the wall because I don't have time to go to nokia care.
    Am I missing a step???? Any help would be greatly appreciated.
    09-27-2013 11:45 AM
  10. taha kezar's Avatar
    yes yes i am facing the same issue...but in my phone after dead red battery thing..those 2 wheels appear agn and they go on and on and on..what should i do now?
    how much did they charge you ayush?
    09-29-2013 05:46 AM
  11. eugie's Avatar
    Reset the phone and redownload updates connect to stable connections...
    09-29-2013 06:06 AM
  12. taha kezar's Avatar
    but whenever i reset my phone it says low battery and then when i keep it on charge it charges for a while and again those wheels appear...now?
    09-29-2013 07:22 AM
  13. taha kezar's Avatar
    by reset u mean restart or there's a tiny whole through which u can reset it?
    09-29-2013 07:26 AM
  14. Oris's Avatar
    by reset u mean restart or there's a tiny whole through which u can reset it?
    You can reset phone by using combination key or go to setting> about> reset phone
    09-29-2013 08:13 AM
  15. broar94's Avatar
    You can reset phone by using combination key or go to setting> about> reset phone
    Using combination key(volume down AND power off) till screen is off will induce soft reset. Going to setting and reset phone will result in Hard Reset which means all data+settings will be lost. Soft reset will only restart the phone, only date+time will be lost. Doing soft reset once fortnight will be good for phone's performance. Please dont advise before knowing the difference :)
    taha kezar likes this.
    09-29-2013 09:16 AM
  16. Oris's Avatar
    Using combination key(volume down AND power off) till screen is off will induce soft reset. Going to setting and reset phone will result in Hard Reset which means all data+settings will be lost. Soft reset will only restart the phone, only date+time will be lost. Doing soft reset once fortnight will be good for phone's performance. Please dont advise before knowing the difference :)
    From what I've read and experienced

    Soft reset: Hold volume down button +lock button(hold for 10-15 second until it vibrate) = just like normal restart

    Hard reset:
    1) Hold volume down button +lock button +camera button(hold for 10-15 second until it vibrate) = restore to factory setting
    2) Go to setting >about >reset phone

    Yes I know the difference, I just don't explain it in detail.
    vijay aditya and taha kezar like this.
    09-29-2013 12:00 PM
  17. eugie's Avatar
    Full the battery first or charger connected
    taha kezar likes this.
    09-29-2013 06:08 PM
  18. taha kezar's Avatar
    okay thank you everyone..ill try what u people have suggested..and get bak asap :)
    09-30-2013 05:07 AM
  19. taha kezar's Avatar
    yes i did as u had said the soft and hard reset both done...but after the reset agn those 2 wheels are rotating..now?
    09-30-2013 05:42 AM
  20. eugie's Avatar
    I don't understand i can solve ur problems if not hardware.
    09-30-2013 07:33 AM
  21. twinsouls's Avatar
    My lumia 620 is not turning on after update failure....any suggestions?...i have tried soft/hard reset....nothing workd...
    10-02-2013 03:35 PM
  22. taha kezar's Avatar
    same here friend..i have been facing the same issue...
    my phone is still off..
    its nothing major i had consulted the nokia care ppl they said there was a connection error while updating so this happened..ntn major...
    10-04-2013 02:12 AM

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