10-11-2013 11:27 AM
35 12
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  1. iamtim's Avatar
    I hard reset my 920 the other day for a different reason, but it took over 3 hours. After the first hour had passed, figuring my phone was bricked, I did a volume down + power reset and restarted the process. After the second hour, I did it again because... hey, what's it going to hurt at that point? After the third hour I figured I could throw the phone out the window of a moving vehicle or do the volume down + power reset again; I opted for the latter, and within a couple of minutes the phone was up on ready for me to enter my Microsoft account information.

    So... since it's been running so long, try that a couple of times. Like I figured at hour two of my process, what's it's going to hurt?
    09-26-2013 09:50 AM
  2. rdubmu's Avatar
    same thing happened to me once, I waited almost 2 hours then I did the volume up and down and camera button to put it into some mode then I did the power button and down arrow. about an hour later I recovered.
    09-26-2013 03:06 PM
  3. misterpunn's Avatar
    So, the phone eventually died after being on the gears for over 12 hrs. I put the phone on a charger and even after an hour, it would not get past the red charging battery icon.

    I brought it to the Windows Store kiosk that just opened in the mall and the replaced it with a brand new 1020!

    Needless to say I'm happy with the resolution...I will need to look into getting the wireless charging case, but that's not aa big deal.
    09-26-2013 03:45 PM
  4. falconrap's Avatar
    So, the phone eventually died after being on the gears for over 12 hrs. I put the phone on a charger and even after an hour, it would not get past the red charging battery icon.

    I brought it to the Windows Store kiosk that just opened in the mall and the replaced it with a brand new 1020!

    Needless to say I'm happy with the resolution...I will need to look into getting the wireless charging case, but that's not aa big deal.
    Geee...that sucks! :P

    Happy they took care of you properly. Now you're on GDR2 because the 1020 HAD to have that update to work. You should download the Lumia Storage Checker and use it from time to time to keep the temp files cleared out and make sure the "Other" doesn't start going wacko on you.
    09-26-2013 08:37 PM
  5. misterpunn's Avatar
    Yeah, I actually used storage check and cleared the temp files fairly frequently...I had hovered around 8-9gb, and the past few months is when it skyrocketed for no apparent reason. And before I tried doing the full reset, I noticed that I had been misrepresenting the storage and I actually had 19gb of "other!"

    I'm glad for Amber, as I got a little taste of it when I bought a 520 to use as an mp3 player. It's little things like double tap to wake that make using it easier and will obviously decrease the wear and tear on the physical buttons.

    If anyone ever has the option between going to the Microsoft Store or your carrier's store where you bought the device (AT&T in my case,) definitely go to the Microsoft Store. They are so much more willing to help and they're generally much more easy-going people. I had a similar very positive experience when I was at the Microsoft Store in the Mall of America, too.
    09-27-2013 09:07 AM
  6. KKRLessey's Avatar
    It's been 2 wks and still have over 17GB lost :'(
    10-03-2013 05:18 PM
  7. Moiz Mian's Avatar
    I say just hold off for two weeks! We'll get amber by then and your "Other" storage issue will go away and 50% chance your battery life will get better. If you've been having all these troubles for months, what's another 2 weeks :)

    Also, how do you guys get so much "Other" storage? Mine always sits around 2-3GB. Never goes up. Strange...
    10-03-2013 07:31 PM
  8. KKRLessey's Avatar
    I have GDR2 though :(
    10-04-2013 03:06 AM
  9. Nerdy Woman's Avatar
    Have you checked the Application details in the Storage Check app? That should break it down for you, tell you which app is the space hog...

    As for the battery issue, in the Settings main screen, tap "applications" (to the right of the system heading) and then background tasks... Block anything that absolutely doesn't have to run full-time (like a weather or news live tile, social media notifications -- although these can send notifications through your people app). Apps that require GPS (like HERE Drive+) will turn on GPS when you open the app to get driving directions... If you play graphics-intensive games, your battery will need life support more frequently. It's not just a phone thing, laptops dim and don't last long if you're trying to play World of Warcraft on battery power...
    Last edited by Nerdy Woman; 10-10-2013 at 11:41 PM. Reason: Additional information
    10-10-2013 11:34 PM
  10. iamtim's Avatar
    Have you checked the Application details in the Storage Check app? That should break it down for you, tell you which app is the space hog...
    Just got GDR2 yesterday, hadn't seen that yet. That's pretty awesome. :)
    Nerdy Woman likes this.
    10-11-2013 11:27 AM
35 12

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