[Hoku001]

Just got my 920 replaced after being bricked by factory reset. It's now the second day with this new handset, but I've noticed my phone rattles if you shake it. I had a Lumia 900, my original 920, and my son has a 520. These other phones felt solid, but this rattle bothers me because something is loose, or not properly dampened inside.

Anyone else has/had this issue? Think I should look into replacing it?

[montsa007]

Don't think twice, get it replaced while you can.

[multo]

No rattles for my 920 or 925 here

Sent from my Nexus 7 using Tapatalk 4

[VinceGio]

From past experience, it's either your OIS, Battery or vibrator which is loose.

My biggest bet is the Battery which is not attached.

[Hoku001]

Thanks all.

I think it's the battery because there's definitely some "heft" to whatever is moving around in there. I called AT&T and they're going to replace it. So on to my 3rd 920...

[Hoku001]

Here's an update to my 920 saga. I did get my "rattling" 920 replaced under warranty. AT&T sent me another 920, only this time, after a week of owning this handset, I've discovered that the camera won't focus! This is my 3rd 920, so I think I know how to shoot pictures with this phone. But I found that under all conditions, the camera simply won't focus.

Soooo, I called AT&T again, extremely annoyed that they keep pushing out crappy refurbished phones. This time they offered to upgrade me to a 1020 to compensate me for my troubles. I remain cautiously optimistic they're not pushing a messed up refurbed 1020 to me this time.