1. PratikMade's Avatar
    Since I can't login to microsoft account I can't download apps. Each time when I login it says login failed try different username and password! Please help I also deactivated Authenticator app!!
    09-30-2013 09:17 AM
  2. Pulserider's Avatar
    Can you log in to your Microsoft account from a computer?
    09-30-2013 09:39 AM
  3. klcow's Avatar
    have you also disabled 2-step auth as well? disabling authenticator app does not remove the 2-step authentication. you will have to create a specific app password for the phone you are adding, or if you don't want 2-step auth at all, disable it and you can use you own ms account password
    09-30-2013 09:45 AM
  4. PratikMade's Avatar
    Thank you everybody all I had to do was create a new app password under Security Info. Then I copied that password and entered in the password section of Microsoft account.
    10-01-2013 09:37 AM

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