10-04-2013 06:47 PM
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  1. adeath's Avatar
    The picture is pretty self explanatory. This is my son's phone. Anyone else had this problem? He got it at Best Buy. I assume they'll warranty it? imag0089-1-.jpg
    10-01-2013 08:30 AM
  2. Pete's Avatar
    Looks nasty. The only time I've seem things like that happen is when fake chargers are used. If you've bought this from Best Buy, I'd hope they're using genuine parts.

    Take it back, complain, get another one. Make sure you see the factory sealed box before you accept it.
    10-01-2013 09:02 AM
  3. adeath's Avatar
    It was the factory charger that came with it. I already told him to take it back and complain. I would think they won't hassle him about it.
    10-01-2013 09:09 AM
  4. FinancialP's Avatar
    That thing had to be blazing hot! You didn't smell anything while it was heating up?
    10-01-2013 09:11 AM
  5. palandri's Avatar
    I would have to think faulty charger. I've seen phones where the lithium-ion batteries have went bad and melted the whole back and a few that caused a fire.

    How long has he had the phone? Let us know what Best Buy says
    Indistinguishable likes this.
    10-01-2013 09:12 AM
  6. Pete's Avatar
    Looks not to be the first time this has happened to a 920

    melted USB charging port on 920 - Nokia Support Discussions
    xandros9 likes this.
    10-01-2013 09:28 AM
  7. gsquared's Avatar
    I'm sure every phone manufacturer has seen this before. Seems the mini-USB ports in general are a problem point. I had to replace my old Sammy Focus due to a bad USB port.
    palandri and xandros9 like this.
    10-01-2013 09:34 AM
  8. adeath's Avatar
    He got it about 2 months ago. He's going to take it back after school this afternoon. I'll let you know what they say. And it happened overnight, so no, didn't smell anything.
    palandri likes this.
    10-01-2013 09:38 AM
  9. palandri's Avatar
    I'm sure every phone manufacturer has seen this before. .....
    +1

    I've seen it happen on a variety of phones. There are a bunch of YouTube video of burnt phones.
    10-01-2013 09:50 AM
  10. berty6294's Avatar
    Have you tried turning it off and and then back on again?
    10-01-2013 09:56 AM
  11. nocial's Avatar
    They better damn refund or provide a new replacement . This is unacceptable.
    10-01-2013 10:03 AM
  12. palandri's Avatar
    He got it about 2 months ago. He's going to take it back after school this afternoon. I'll let you know what they say. And it happened overnight, so no, didn't smell anything.
    They may tell him to send it to Nokia, but Nokia will take care of it right away.
    10-01-2013 10:05 AM
  13. FinancialP's Avatar
    BestBuy has terrible prices but I must say, they are great when it comes to replace items. Absolutely no hassle, they will exchange it.
    10-01-2013 10:08 AM
  14. berty6294's Avatar
    Best Buy prices are competitive with everything but accessories. When was the purchase day and did you buy Geek Squad Protection for it?
    10-01-2013 10:12 AM
  15. Reflexx's Avatar
    Have you tried turning it off and and then back on again?

    lolololol

    You made me spit out my coffee!!
    10-01-2013 10:29 AM
  16. stephen_az's Avatar
    They better damn refund or provide a new replacement . This is unacceptable.
    Why are you getting preemptively obnoxious when your son has not yet even stopped at the store? At least from my perspective, I also feel it necessary to point out unless you added a Best Buy replacement plan at the time of purchase, they are under no obligation to replace and should not be. It is a manufacturing defect that can happen with any lithium powered device. It has a warranty though the carrier and manufacturer. If there is not an add on plan in place with the retailer, why expect them to replace for you? If they do that is nice but where does the "better damn refund...." come into the picture. If a laptop or stereo or toaster etc., fails outside of an in store return period but within warranty do you expect the retailer to always just smile and hand you a new item or will you be directed to the manufacturer warranty to address? I am sorry you have a defective phone but that does happen. Provided it was not the result of user damage, Best Buy might replace depending upon plan or store discretion, or the manufacturer or carrier will replace as per their warranty. I just don't see why, however, people expect a retailer to fulfill the terms of a manufacturer's warranty just because they bought a defective products months before. That warranty exists for a reason....
    berty6294, Etios, JohnStrk and 1 others like this.
    10-01-2013 11:03 AM
  17. Indistinguishable's Avatar
    Why are you getting preemptively obnoxious when your son has not yet even stopped at the store? At least from my perspective, I also feel it necessary to point out unless you added a Best Buy replacement plan at the time of purchase, they are under no obligation to replace and should not be. It is a manufacturing defect that can happen with any lithium powered device. It has a warranty though the carrier and manufacturer. If there is not an add on plan in place with the retailer, why expect them to replace for you? If they do that is nice but where does the "better damn refund...." come into the picture. If a laptop or stereo or toaster etc., fails outside of an in store return period but within warranty do you expect the retailer to always just smile and hand you a new item or will you be directed to the manufacturer warranty to address? I am sorry you have a defective phone but that does happen. Provided it was not the result of user damage, Best Buy might replace depending upon plan or store discretion, or the manufacturer or carrier will replace as per their warranty. I just don't see why, however, people expect a retailer to fulfill the terms of a manufacturer's warranty just because they bought a defective products months before. That warranty exists for a reason....
    I agree with you. But the person who posted that was not the OP.
    Chief_Adu likes this.
    10-01-2013 11:15 AM
  18. adeath's Avatar
    Why are you getting preemptively obnoxious when your son has not yet even stopped at the store? At least from my perspective, I also feel it necessary to point out unless you added a Best Buy replacement plan at the time of purchase, they are under no obligation to replace and should not be. It is a manufacturing defect that can happen with any lithium powered device. It has a warranty though the carrier and manufacturer. If there is not an add on plan in place with the retailer, why expect them to replace for you? If they do that is nice but where does the "better damn refund...." come into the picture. If a laptop or stereo or toaster etc., fails outside of an in store return period but within warranty do you expect the retailer to always just smile and hand you a new item or will you be directed to the manufacturer warranty to address? I am sorry you have a defective phone but that does happen. Provided it was not the result of user damage, Best Buy might replace depending upon plan or store discretion, or the manufacturer or carrier will replace as per their warranty. I just don't see why, however, people expect a retailer to fulfill the terms of a manufacturer's warranty just because they bought a defective products months before. That warranty exists for a reason....
    FYI, I'm the OP, and I'm not upset or obnoxious, and do not expect Best Buy to do anything outside of their obligation. I agree that it's a manufacturing defect, and the manufacturer should cover it under their warranty. It's 2 months old, so it's certainly within the 12 month warranty period. I was merely posting to see what the general consensus was regarding the problem.
    10-01-2013 11:18 AM
  19. adeath's Avatar
    Rohanj beat me to it!
    10-01-2013 11:20 AM
  20. unstoppablekem's Avatar
    I hope all goes well. Maybe, for your troubles, tell them to upgrade him to the 1020?
    10-01-2013 11:46 AM
  21. sinime's Avatar
    Time to buy a wireless charger
    10-01-2013 11:50 AM
  22. berty6294's Avatar
    Time to buy a wireless charger
    I was thinking the same thing when I was reading!
    rdubmu likes this.
    10-01-2013 11:53 AM
  23. PB_H's Avatar
    They will replace it a with refurbished, a new replacement is within 14 days at OhWhydidIbuyfrom BestBuy
    - 30 in California but they will fight you on that in CA but state law says 30 days.
    10-01-2013 12:49 PM
  24. typhon62_1's Avatar
    Hate to say it, but from looking at the picture it looks like the USB charger was jammed in backwards and it caused a short.
    I bet Best Buy thinks the same thing and is going to say it was user error that caused the damage.
    JohnStrk likes this.
    10-01-2013 12:55 PM
  25. PB_H's Avatar
    Hate to say it, but from looking at the picture it looks like the USB charger was jammed in backwards and it caused a short.
    I bet Best Buy thinks the same thing and is going to say it was user error that caused the damage.
    Backwards ? you mean the normal size USB in the mini slot ? No can do, and you can't jam the curved mini in upside down without a lot of bending and pushing to make the female receptacle big enough to insert the male end and if you could I don't think they have a +/- polarity at the pins.
    Last edited by PB_H; 10-01-2013 at 02:12 PM.
    xandros9 likes this.
    10-01-2013 01:53 PM
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