Anyone sent a phone back for repair lately??

[TheShez]

Hey folks,

For the last few weeks I have been dealing with sound problems, no sound from earpiece, no sound when dialing numbers, no camera sounds, no sound when playing videos, etc, so I decided to send my handset back to Nokia for repair, I live on an island where there is no Nokia repair centre. I went on to Support - Userguides, updates and downloads - Nokia - UK, went through the whole repair booking form, filling out all the required details, then when I click 'confirm booking' I get the following 'Sorry, our site just had an internal error. Please click here to go back to the home page.'

It's an absolute joke, I've been trying for two days and it just refuses to work. I also called Nokia Care today who knew nothing about the problem and told me to try again this evening.

I'm getting so frustrated, I need my phone working so I can use it for my job........the iPhone 5C is looking more attractive with every day that goes by!!

 

[Sakeeboy]

See if you can reach this page!!
http://www.nokiatechsupport.co.uk/NokiaIMEIPage

 

[TheShez]

Yes, that's not where the problem occurs, it's much further down the line, when I try to confirm the repair.

 

[TheShez]

Update....

I took my Lumia 920 back to the store, they're sending it for repair, and they gave me a really terrible LG Android piece of poo. I persevered with it for a few days but really need a decent email platform for work, so....I picked up an HTC 8X on Ebay for ?150....in yellow, and I have to say, I think I might like it more than my Lumia, only minus is the camera.



Sent from my Windows Phone 8X by HTC using Tapatalk

 

[TheShez]

I took my Lumia 920 back to the store, they're sending it for repair, and they gave me a really terrible LG Android piece of poo. I persevered with it for a few days but really need a decent email platform for work, so....I picked up an HTC 8X on Ebay for ?150....in yellow, and I have to say, I think I might like it more than my Lumia, only minus is the camera.



Sent from my Windows Phone 8X by HTC using Tapatalk

 

[gedzum]

Sorry to hear about your issues. Is your device still under warranty? Could you not get a full replacement?

 

[Derausgewanderte]

Sorry to hear about your issues. Is your device still under warranty? Could you not get a full replacement?

that is what I am just doing. Went into store today and they are sending me replacement because the L920s are still under warranty.

 

[TheShez]

Yes it's got a two year warranty, only had it six months, but I'm enjoying my HTC 8X so much I might stick with it for a while and just use the Lumia when on holiday, so I can take decent photos.

Sent from my Windows Phone 8X by HTC using Tapatalk