[Snow Wight]

Hi. I wonder if anyone can help? I want to change the MS account on my phone to the same as my W8 PC. I know I need to do a factory reset but how to I keep my contacts? I can't back up to the cloud as it will be a different account.

Many thanks
Julie

[Tictac1977]

You should be able to export your contacts at outlook.com when you log into your wp8 account and then log in to your w8 account and import them. Then when you log into your account on your phone after the reset they will be there

[Snow Wight]

Thank you for your reply. That solution would work if I had MS office to use the spreadsheet to export/import. *sigh*

[rdubmu]

You don't need office to import contacts. Just export it to a excel doc then import it into your outlook.com account. You can do this from a mac or PC.

Sent from my RM-820_nam_att_100 using Tapatalk

[Snow Wight]

Thank you so much!

[Snow Wight]

Hmmmf......did the hard reset and now stuck on spinning cogs. Tried the solution in the sticky for a bricked phone after reset and I can't run the software. I guess I now have a broken phone. Gutted.

[fwaits]

Can't confirm personally if this worked, but give it a shot.

Spinning gears stuck. Lumia 920. Windows Phone | BlissLabz

[Snow Wight]

thanks again. You're an angel!