10-13-2013 10:35 PM
tools
  1. Roger Donald1's Avatar
    Roger Donald1
    Hope someone can help. I just got the 1020 as an upg from the 920. I can access the 920 camera roll via sky drive but none of the videos I took with the 920 are playing on the 1020.

    The error message is " Sorry, we can't play this file on your phone." Close

    Why not I say? Help!
    10-13-2013 06:01 AM
  2. luk3ja's Avatar
    luk3ja
    Very strange... I also get the same message trying to play a 925 video on a 520
    10-13-2013 09:18 AM
  3. Tech friend's Avatar
    Tech friend
    Originally Posted by Roger Donald1
    I can access the 920 camera roll via sky drive but none of the videos I took with the 920 are playing on the 1020.
    Does that proposal work for you?
    10-13-2013 10:09 AM
  4. luk3ja's Avatar
    luk3ja
    Originally Posted by Tech friend
    Does that proposal work for you?
    what proposal?
    10-13-2013 09:34 PM
  5. Tech friend's Avatar
    Tech friend
    Originally Posted by luk3ja
    what proposal?
    That one from Vadim Piel:

    There might be a conflict between your cloud collection and the videos on the phone, could you go to Music, settings, and switch off the cloud sync.
    Restart the phone and see if the videos work.
    Hope this helps!
    10-13-2013 09:39 PM
  7. Tech friend's Avatar
    Tech friend
    A simple Google search for e.g.

    Sorry, we can't play this file on your phone
    may also help to find the solution to that issue (saying that because there seem to be various reasons possible causing that problem).
    10-13-2013 10:35 PM
« Screen Lag | New Nokia Sounds. »

Similar Threads

  1. What happened to Nokia Blue color theme on WP8?
    By Wilsen Hernandez in forum Other Operating Systems
    Replies: 6
    Last Post: 04-05-2014, 12:18 PM
  2. What to expect from the Nokia Lumia 525 a.k.a Glee?
    By saintforlife in forum General Phone Discussion
    Replies: 3
    Last Post: 10-31-2013, 10:36 AM
  3. why is internet explorer 11 lacking behind the other browsers ?!
    By Azurus in forum Microsoft News & Rumors
    Replies: 22
    Last Post: 10-18-2013, 05:43 AM
  4. Help! Volume rocker is broken! How does one change the system volume via the touchscreen?
    By Byzantium in forum Other Operating Systems
    Replies: 20
    Last Post: 10-14-2013, 10:30 PM
  5. Is the GoPhone Lumia 520 locked to AT&T Network?
    By saintforlife in forum Windows Phones
    Replies: 3
    Last Post: 10-13-2013, 12:43 PM
LINK TO POST COPIED TO CLIPBOARD