GDR3 Headphone problems.

[Dylan O Brien]

Basically what the title says. I updated to GDR3 yesterday and today I plugged in my headphones. However my Lumia 920 doesn't recognize that the earphones have been plugged in which means I can't listen to music. I've tried multiple headphones, so it's not just one in particular. Any help would be great! Thanks!

 

[eric12341]

Let's start with performing a soft reset, if that don't work then try a hard reset. After that you can try getting it exchanged, just don't mention that you installed an unreleased update and you should be fine.

 

[Dylan O Brien]

Soft reset didn't work. How do I hard reset?

 

[sdreamer]

Settings > About > Reset. Hard reset entails losing all your personal data. I'd make sure that the headphone jack is clean and you see no debris in it. Sensing a headset/phone plugged in is through a physical switch (using plastic head jack charms triggers this) so maybe something might be keeping the switched pressed. If you look down the jack you should see a shiny protrusion on the right (nearest to the 2nd mic).

 

[relenger]

I have the Nokia 920 with the GDR3 update two. My headphones are working fine. Maybe it is a hardware issue? I would try downloading the NokiaSoftwareUpdaterForRetail_4.1.0 application and try to see if you can go back to GDR2 and confirm that the headphone jack does indeed work. if it does then upgrade to GDR3 and cross your fingers!

Can you log in to your Microsoft account or store with GDR3 installed?? It keeps telling me I have the incorrect password but I know FOR SURE it is correct!

 

[sdreamer]

If you have two-step authorization set on your Microsoft account you need to enter the app password. Go to your account settings and under security you should find the information there.

 

[Tomanband]

I had the opposite problem when I updated to GDR3, all of a sudden the phone would think that headphones are plugged in all the time, so I can't do any normal calls or listen to music through the speakers...

I did a soft and hard reset, plugged a number of different headphones in an d out, didn't help.
I downgraded to gdr2+amber. didn't help
I finally sent it in for repair...

 

[theotherskipper]

I have the exact same issue except I'm not even on GDR3. I'm on the French GDR2 thing. Pretty sure it's a hardware issue and there seem to be quite a few threads online regarding this issue. Here's one Lumia 920 thinks the headphones are still plugged ... - Nokia Support Discussions

anyway, I think I'll have to send it in for repair as well. Being Canada, it might take forever before I get it back.

 

[rogerandersonuk]

Same issue with my HTC-8X. Went for a run yesterday and realised that the headphone socket wasn't working. Doubt it can be coincidence. Basically the phone doesn't recognise that you have put anything in the socket. Decided to do a full reset which annoyingly hasn't done anything. Backup & restore on WP8 is terrible!

 

[theotherskipper]

My issue with the 920 was that the phone would think the headphones were always plugged in even when they weren't. Especially annoying when it came to phone calls. So after I sent it to Nokia the second time everything was ok. But beware, I don't know how HTC deals with this kind of stuff but I got a different IMEI from Nokia and it's become an unblocking nightmare.