Augustine: Thank you. Please hold a moment while I look up your order.
Augustine: I have located your order and it states it is on backorder. I do apologize for any inconvenience. Once the item is in stock and ready to ship you will receive an e-mail with shipping details. Is there anything else I can help you with today?
Augustine: I have not heard from you in awhile. Would you like to continue to chat?
Sam: Is there an ETA on when it will ship? Even on the product display page, it says if I order it today, it will ship out today, the 21st.
Sam: It doesn't say that it's backordered on there, which is sort of misleading.
Augustine: Sam I do apologize I am not showing a estimated ship time. As soon as our warehouse has it in stock it will ship to you. I understand your concern and I sincerely apologize for the inconvenience.
Augustine: Is there anything else I can help you with today?
Sam: Yes, please, one more thing. Do you know if they will ship it overnight when they do eventually get them in stock?
Augustine: Sam if that is the method of shipping you chose at the time of purchase then yes it will.
Sam: Ok. Thanks!
Augustine: Your welcome.
Augustine: Is there anything else I can help you with today?
Sam: That is all.
Augustine: Thank you for chatting with AT&T today. It has been a pleasure assisting you. Please come back and chat with us again if you need help in the future. We appreciate your business. You may click the “Close” button in the chat window to close this chat.
Your AT&T representative has closed the chat session.