manicottiK
New member
That's actually the thing that's presenting the problem for some users. What's happening is that T-Mobile users want to buy and unlock an AT&T-branded phone so that they can use the phone on T-Mobile. Since these customers have no AT&T account, they don't meet the 60-day requirement.What I tell them is that the account has been active for more than 60 days (blue text) and that the account is in good standing. Again it's the account that has to be active not the device.
In theory, those T-Mobile users could ask a friend with an AT&T account to front the sale of the phone and get it unlocked. (For example, I have an AT&T account. My friend and I go to an AT&T store to buy a phone. I give my cell number and the friend provides the payment method. I then ask for the unlock code and give it to the friend.) There's nothing illegal about this, but it is inconvenient and it leaves the T-Mobile user in an odd position should a return be necessary. (Maybe that means that you need the help of a good friend with an AT&T account!)