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  1. Ryan Cheah's Avatar
    Hello guys,

    I bought a Lumia 920 in December 2012. Terrific phone, but there is a very annoying issue: it won't detect OS updates.

    My phone is still stuck in OS version 8.0.9903.10 as of 25 November 2013 - that's not even GDR1. When I check for updates, it always replied that my phone is up to date, which it obviously is not.
    It has now accumulated 16Gb of "Other" storage, taking up half the space of my phone memory that I can't delete because Storage Check won't work. Now I'm left with a about 450Mb of space left.

    I bought this phone in Malaysia, unlocked. Currently I'm based in China, using a Chinese Unicom sim card. At first I thought that switching the region would help, but so far I've tried countless countries (US, UK, Malaysia, China, HK, Philippines, etc) and nothing still happens.

    Any ideas how I could overcome this problem?
    Attached Thumbnails 1.jpg   wp_ss_20131125_0001.png  
    11-25-2013 08:43 AM
  2. ttsoldier's Avatar
    have you tried a factory reset and then updating?
    11-25-2013 08:51 AM
  3. pankaj981's Avatar
    Worst case, flash it manually using Nokia Care Suite. Backup your data before doing so.
    11-25-2013 08:54 AM
  4. WinphonevietAgent's Avatar
    Use Nokia Update for Retail. It will work. And it will delete your phone storage, even the "others"
    11-25-2013 08:55 AM
  5. WinphonevietAgent's Avatar
    Worst case, flash it manually using Nokia Care Suite. Backup your data before doing so.
    No need to use care suit. Nokia update 4 retail works better
    11-25-2013 08:56 AM
  6. pankaj981's Avatar
    No need to use care suit. Nokia update 4 retail works better
    Care to elaborate?
    11-25-2013 08:57 AM
  7. WinphonevietAgent's Avatar
    Care to elaborate?
    what?
    11-25-2013 09:04 AM
  8. pankaj981's Avatar
    what?
    Never mind
    11-25-2013 09:10 AM
  9. N_LaRUE's Avatar
    Never mind
    If you didn't find it: http://forums.windowscentral.com/win...sers-only.html
    pankaj981 likes this.
    11-25-2013 09:20 AM
  10. Ryan Cheah's Avatar
    Thanks for all the replies!
    Will running NSU wipe out everything?
    11-25-2013 09:52 AM
  11. N_LaRUE's Avatar
    Thanks for all the replies!
    Will running NSU wipe out everything?
    Yes.
    11-25-2013 10:15 AM
  12. WinphonevietAgent's Avatar
    Thanks for all the replies!
    Will running NSU wipe out everything?
    of course, it will flash your phone, clean everything you have.
    11-25-2013 10:24 AM

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