Can't sign into new phone while setting it up

themadpoet1

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Jun 5, 2013
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I just got mine in the mail, haven't got a sim card in yet, but I connected to my wifi, when I try to set up and sign in with my microsoft account, I get this message: "Can't Connect - We're having a problem signing in. Make sure you have good reception...etc" I know the wifi is working because I've browsed the web on it already. Anyone have this problem? What do I do?
 

VegaNovus

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Nov 5, 2012
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I just got mine in the mail, haven't got a sim card in yet, but I connected to my wifi, when I try to set up and sign in with my microsoft account, I get this message: "Can't Connect - We're having a problem signing in. Make sure you have good reception...etc" I know the wifi is working because I've browsed the web on it already. Anyone have this problem? What do I do?

Start phone up without setting up account, go to Settings - > About - > Reset Your Phone
 

bjd223

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Jan 2, 2013
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You have to have the correct date to sign in. Skip signing in and manually set the correct time and date.

Sent via a Nokia Lumia 1520
 

AR2186

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Dec 18, 2012
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Date/time needs to be correct. Either put the SIM card or setup without username, set the right date/time then hard reset the phone
 

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