10-18-2019 09:02 AM
29 12
  1. Muhammad Ghiffari's Avatar
    Hi all,

    i'm newbie here..
    but i've got problem here

    well, i left my phone after i'm texting then after 10 minute i go back to my phone and activate it..
    and the problem is happen, my screen goes black, but i can lock,unlock and the sound of lock/unlocking is work, even i hold my windows key, the voice recognition is work..

    i don't know if it the software problem or hardware

    but my phone is fine, never got dropped from my hand or fall down to water.

    Please help me :(
    01-23-2014 07:45 PM
  2. Dr Prince's Avatar
    Try doing soft reset, as this could be due to system hangup...

    Soft Reset: Press Volume down button + Lock/Power Button together for >10 seconds until phone vibrates & then it will restart...

    Wish this could help you...

    01-23-2014 09:10 PM
  3. Muhammad Ghiffari's Avatar
    i've soft reset it 10 times, but it didn't work :(
    01-24-2014 01:45 AM
  4. benedict's Avatar
    try to reset > hold power till it switches off > plug in charger then hold down the Volume down button till it displays an exclamation sign on the screen > then input the following
    vol up
    vol down
    vol down

    your phone will reboot then reset
    Sim Jz Ncapa likes this.
    01-24-2014 05:00 AM
  5. Muhammad Ghiffari's Avatar
    it is a hard reset?

    but in soft reset, my LCD didn't show me any images,the gear,or anything else, it's just blackscreen, but i can unlock or lock it, my phone didn't freezing or stuck in the rotating gear.

    Is my LCD the problem?
    is my LCD broken?

    but it's strange, it's just did suddenly, when i'm texting and leave it for a while. Then when i'm check my phone and unlock it, it suddenly black, no images, even my lockscreen didn't show up, but the OS is running, my phone wasn't freezing.

    can you guys help me D:
    01-24-2014 07:09 AM
  6. karlgren's Avatar
    I have the same problem sometimes... Solution for me is to "Plug in the charger" and restart or do a soft reset and the screen will turn on.
    01-24-2014 07:24 AM
  7. Muhammad Ghiffari's Avatar

    ahhh, it doesn't work either

    any other solution guys???
    01-25-2014 07:39 AM
  8. meet0007's Avatar
    Go to Nokia store and replace the phone
    01-25-2014 07:48 AM
  9. Muhammad Ghiffari's Avatar
    maybe it's the best solution..

    Thanks guys, for all your advice :D
    karlgren likes this.
    01-26-2014 08:18 PM
  10. SAM 77's Avatar
    Maybe try the recovery tool by Nokia mentioned in the article. Has links to software download within.

    Trouble with your Nokia Windows Phone? Restore it with the official Software Recovery Tool | Windows Phone Central
    02-09-2014 03:05 AM
  11. Sop97's Avatar
    Thank you so much you are a life saver!
    06-26-2014 01:51 PM
  12. Rikki Saxena's Avatar
    Hello All,

    My phone NL920 is having the same issue. It is alive (inside) but the screen is completely black. People are able to call me but phone only vibrates and on the other side people are able to listen my phone ringing.
    I am also not able to use navifirm(tried plus as well) because it looks like blocked. I have also tried hard resetting using all possible permutation/combinations.
    My phone is out of warranty now and I am not sure what to do. I still hope that this is some OS issue but Nokia care will definitely something dangerous and drill deep hole in my pocket.

    Please helpppp!!!!!!

    Amit Saxena
    06-29-2014 02:02 PM
  13. Karen Halse's Avatar
    Thank you so much, thought my phone had died and then after a day of no phone googled the problem - tried putting it on the charger but no help, Thank you :)
    07-29-2014 09:54 PM
  14. Franki Thomas's Avatar
    Yes! It worked with the soft reset, even though I tried it several times already. Thank you!
    08-28-2014 07:49 PM
  15. Svoboda's Avatar
    Got this today. Was playing Caesar Slots and device froze then screen went black. Hasn't come back since. Have tried every reset imaginable. Have tried plate, wall and PC charger and combination imaginable.

    09-08-2014 03:36 PM
  16. Gururaman Subramanian's Avatar
    I had the same issue in Lumia 1320 - the OS was still running and the screen went black. Thanks a lot for your post. It was very helpful and the issue was fixed. Thanks again!Guru
    01-14-2015 04:08 AM
  17. Gururaman Subramanian's Avatar
    Dr Prince, I had the same issue in my Lumia 1320 - OS still running but the screen was black. Did the soft reset as suggested in your post and it worked. Thanks a lot !
    01-14-2015 04:10 AM
  18. WNxAshik's Avatar
    Its a hardware bug, I got this and found out that my Chipset was busted.
    01-22-2015 05:12 AM
  19. laina charles's Avatar
    please help me, I was on fb, my phone suddenly just black out and I think it has turn on but with a black screen, I can feel the vibration when I press the back.
    04-14-2015 10:11 AM
  20. Katya Jance's Avatar
    This worked for me, thank you so much for the advice!
    04-15-2015 09:16 PM
  21. Anam Iqbal's Avatar
    The same thing happened to my dad's phone - Lumia 625,not once but twice and both the tines we just did 1 thing.. Kept it on charge. After nearly 3hours the phone switched on , on its own and worked fine. No reset needed...
    06-28-2015 12:25 PM
  22. Lambspark's Avatar
    Thanks, you are life save for me too.
    Bern able to feel all the vibrations all day, and phone rings, and Alarms go off, but screen is Blank.
    Now after Pressing Vol- and the Power button for ten seconds, it did a reset and works OK.
    Thanks again.
    08-05-2015 01:03 PM
  23. Sim Jz Ncapa's Avatar
    try to reset > hold power till it switches off > plug in charger then hold down the Volume down button till it displays an exclamation sign on the screen > then input the following
    vol up
    vol down
    vol down

    your phone will reboot then reset
    01-06-2016 05:14 PM
  24. Sim Jz Ncapa's Avatar
    tnx... its rebooting as i speak and its showing two rotating gears.
    01-06-2016 05:20 PM
  25. ChicMac's Avatar

    I suffered the zero-battery issue with my 920 (battery totally discharges so cannot power PMU to allow charging !!! ) and put on radiator to create tiny power to enable charge. I believe the process of this heating the phone has weakened the display driver and it is now difficult to bring the display up - i need to repeatedly press the standby button and very occasionally the display jumps into life. I replaced the whole display unit (which is not easy) yet this has not solved it so i'm pointing my finger at the chipset. So i'm also concluding there is a weakness in the Qualcomm chipset to drive the display.

    My phone is out of warranty (especially since i've replaced the screen myself) so after a full system reset, the phone will hit the bin.
    01-18-2016 05:47 AM
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