1. MICROV91's Avatar
    I just updated my lumia 720, to Nokia black, and day after it, i saw it receive message , and restart itself . How i can contact nokia about this ? Will see how often will get that.
    Also 8bit colors on unlock still remains, had it 1 time after black update.
    02-01-2014 05:57 AM
  2. Dario Federico's Avatar
    Try with a soft reset, if nothing change try a hard reset...I had same problema sometimes also with pre Amber and Amber...a soft reset Always solved the problem
    02-01-2014 06:14 AM
  3. EpicIncognitO's Avatar
    I think a hard reset is the way to go, try killing the problem in the bud.
    02-01-2014 07:33 AM
  4. Dario Federico's Avatar
    Since backup on Windows phone is a bit crappy I don't see the point of doing an hard reset instead of a soft reset
    02-01-2014 10:02 AM
  5. Gaurav Paul's Avatar
    If your phone is updated to Black, you can download/sync to your Microsoft account using Wifi during startup. AFAIK the only things that are lost are local app data(including games). Some apps sync the data in the cloud so those are safe.(Ex Minion Rush)
    02-01-2014 10:22 PM
  6. MICROV91's Avatar
    Actually non of that helps :( . Before gdr3 + black i did not have random resterts , now its 1 in about evry day. And i get that 8 bit stuck screen even more often than before. This is bad.
    02-09-2014 11:49 AM
  7. Socheat Sok's Avatar
    Try flash Amer back and then use OTA to update it again if you still have your Amber firmware file. I'm using NSU to do that.
    02-11-2014 09:54 PM
  8. Gaurav Paul's Avatar
    The random restart issue is not exclusive to the Black update. It has been there since the Portico update. I had the same issue when using Amber. I did a hard reset after updating to Black and haven't faced the issue ever since.
    02-13-2014 01:40 AM

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