Sending my phone for repair?

[SoullessOnyx]

I just spoke to Nokia and my Lumia 920 is going in for repairs for battery issues, has anyone done this before? Did they in fact fix the issue?

 

[Jazmac]

I just spoke to Nokia and my Lumia 920 is going in for repairs for battery issues, has anyone done this before? Did they in fact fix the issue?

I have. Make sure you have your device backed up because what will most likely happen is they will simply replace it. It is what happened with me. The down side of this when Nokia gets involved with repair is you may end up with a device still on another contract as what seems to be the case with me. AT&T allowed me to add the phone to my account but when I wanted to get them to unlock it, they said the IMEI belonged to someone not on my contract. So no unlock key for me.

 

[SoullessOnyx]

I have. Make sure you have your device backed up because what will most likely happen is they will simply replace it. It is what happened with me. The down side of this when Nokia gets involved with repair is you may end up with a device still on another contract as what seems to be the case with me. AT&T allowed me to add the phone to my account but when I wanted to get them to unlock it, they said the IMEI belonged to someone not on my contract. So no unlock key for me.

Oh... Is it worth it then? I'm on contract and would rather stay that way, I don't want them to replace it with a locked phone.

 

[Jazmac]

Oh... Is it worth it then? I'm on contract and would rather stay that way, I don't want them to replace it with a locked phone.

I would make sure they were aware of what you were sending them. That what they return is a phone that is unlocked. Yes I think it is worth it.