1. Daveola1's Avatar
    Lumia 920

    I performed the Black update last week and now my People Hub will not open. I have no way to access my contacts now. I have reset the phone four times will no resolve to the issue. I tried the Nokia Restore program that was just released and it failed over and over.

    When I touch the People icon the screen acts like it is going to open the app but it just goes back to the start screen.

    Any help would be appreciated.
    02-06-2014 09:52 AM
  2. dameon_03's Avatar
    does your contacts open if you go through the phone icon then click on people?
    02-06-2014 02:18 PM
  3. Daveola1's Avatar
    No. It does the same thing from there also.

    If someone calls me or texts me I can press their name and see all their contact info so I know they are all still there. I just cant find a way into my contacts again.

    On the other side though, if I start to text or email someone, it wont auto locate a contact as it used to.
    02-06-2014 02:25 PM
  4. dameon_03's Avatar
    When you tried the Nokia restore program were you given an option to downgrade to amber?
    02-06-2014 09:44 PM
  5. Daveola1's Avatar
    No. It shows only one file that it is going to download and install. I wasn't able to choose anything else. I wish I could have.
    02-07-2014 06:08 AM
  6. dameon_03's Avatar
    try this thread and see if you can downgrade to amber and see if this fixes the issue for you

    02-07-2014 12:56 PM

Similar Threads

  1. Lumia Black Update in Pakistan
    By Nekusta in forum Windows Phones
    Replies: 4
    Last Post: 02-10-2014, 11:09 AM
  2. Will I have to reinstall app updates if I reset my phone?
    By Kerry Andrews in forum Windows Phones
    Replies: 11
    Last Post: 02-07-2014, 02:16 PM
  3. Call manager does not store call history.
    By m_qurbanov in forum Other Operating Systems
    Replies: 3
    Last Post: 02-07-2014, 08:10 AM
  4. How to update my NOkia Lumia 520 via NSU..???
    By Ankit Nawlakha in forum Windows Phones
    Replies: 6
    Last Post: 02-07-2014, 07:28 AM