1. coip's Avatar
    Another Lumia 928 user and I have had some problems updating our 928's to Black. Basically, we go to Settings > Phone updates > check for updates. Then it downloads the update but fails in the 'preparing to install' phase: "The update was downloaded, but couldn't be opened. (8018830f)"

    We have tried several things, including 1. restarting the phone, 2. soft resetting the phone, and 3. hard resetting the phone. All have failed. I have contacted Nokia support on Twitter and they want me to send the phone in for analysis. But, before I do that, I wanted to see if any others got around this issue. I thought I saw a few other people mention it on the plethora of Black threads going right now, and I thought it would be better to consolidate the conversation to a single thread here.
    02-17-2014 09:00 PM
  2. DrFate's Avatar
    02-17-2014 09:26 PM
  3. coip's Avatar
    Interesting. I wonder why Nokia Support didn't suggest that--probably because I told them I didn't want to hard reset my phone and lost my Xbox saved game data. I see this will probably lead to data loss too. Should I try a hard reset before I try this, or should I try this before the hard reset?
    02-17-2014 11:42 PM
  4. commo's Avatar
    How much storage space do you have left. I recall reading that you would need at least 4 GB to do the update.
    02-17-2014 11:59 PM
  5. coip's Avatar
    how much storage space do you have left. I recall reading that you would need at least 4 gb to do the update.
    02-18-2014 01:21 AM
  6. coip's Avatar
    Update: I called Verizon support. They had me do a hard reset (even though I told them I read that another user did that and it bricked his phone). They insisted. I did it. It got stuck in the endless spinning gears syndrome. 45 minutes later they told me to soft reset the phone during the spinning gears syndrome. I said I didn't think this was a good idea. They insisted. I did it. It rebooted and went immediately back into the spinning gears. 2 hours later, it's still doing it and they are sending a new phone. In the meantime, I tried this solution but it didn't work.
    02-20-2014 07:31 PM
  7. coip's Avatar
    Final Update: After working with Verizon Support put the phone in the 'endless spinning cogs' state, I used this Nokia Software Updater for Retail and saved the phone. The tool was able to install Nokia Lumia Black directly and immediately. All is well now, except that Verizon is shipping us a replacement device. I guess I'll just refuse it and have it sent back.
    02-21-2014 02:36 AM
  8. user928's Avatar
    Happy to hear the happy ending to this story. Verizon should offer you enough free cellular data to reinstall all of the apps that were lost in the process.
    02-21-2014 01:55 PM

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