My partner's 920 is having problems with media playback quality. This started shortly before Black and carried into Black as well. So, he's listening to music and all of a sudden sound quality drops, no bass, everything sounds shallow, "flat" and odd. Re-plugging the headphones like a hundred times in a row sometimes helps but usually reboots help. Sometimes even three consecutive reboots are needed to restore sound quality.
We tried factory reset, it didn't help. We tried different headphones, same issue. We tried his headphones on another device, they work perfectly. MP3 files aren't damaged or of poor quality. All system apps are up to date. We even skipped Audio update last night, after the factory reset, to see if it will help, it didn't, so we updated Audio as well in the end.
Could this be a hardware issue after all? Although, reboots do help but it doesn't last for long. Maybe the headphone jack is worn off or contacts are slightly damaged? I did pull a pound of pocket lint from it, but that didn't clear the issue.
We tried factory reset, it didn't help. We tried different headphones, same issue. We tried his headphones on another device, they work perfectly. MP3 files aren't damaged or of poor quality. All system apps are up to date. We even skipped Audio update last night, after the factory reset, to see if it will help, it didn't, so we updated Audio as well in the end.
Could this be a hardware issue after all? Although, reboots do help but it doesn't last for long. Maybe the headphone jack is worn off or contacts are slightly damaged? I did pull a pound of pocket lint from it, but that didn't clear the issue.
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