04-01-2014 08:55 AM
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  1. Brandon Boucher's Avatar
    Brandon Boucher
    I bought a $25 gift card only spent 0.99 now its empty.

    Thats theft they owe. Where do I go to get my money back. I can't find where I made past transactions but it will say only 1 purchase. This is such BS sorry but I am mad.
    03-30-2014 03:25 AM
  2. DBZo07's Avatar
    DBZo07
    Well that's sad, anyone can get frustrated. Did you talk/email to customer care before posting here?
    03-30-2014 03:29 AM
  3. psychotron's Avatar
    psychotron
    If you go to your account on the Windows Phone store there should be a purchase history showing what you have bought since you opened your account there. You should have also received an invoice in your email.

    Sent from my SAMSUNG-SGH-I527 using WPCentral Forums mobile app
    03-30-2014 03:52 AM
  4. travis_valkyrie's Avatar
    travis_valkyrie
    But aren't gift cards supposed to be deposited directly to your Microsoft account? As in all of it? Like as soon as you redeem it. Check your Microsoft Account in the wallet app, you should see how much credit you have left.
    03-30-2014 04:09 AM
  5. Brandon Boucher's Avatar
    Brandon Boucher
    Originally Posted by psychotron
    If you go to your account on the Windows Phone store there should be a purchase history showing what you have bought since you opened your account there. You should have also received an invoice in your email.

    Sent from my SAMSUNG-SGH-I527 using WPCentral Forums mobile app

    I can't find the history nor was there an invoice. Also when I tried to redeem the code again, it said invalid in this market.
    03-30-2014 11:13 AM
  7. Brandon Boucher's Avatar
    Brandon Boucher
    "Not redeemable on earlier versions of Windows and Windows Phone. Windows 8 users: Update to Windows 8.1 for free through the Windows store."

    I am guessing Nokia Lumia 1020 is not 8.1
    03-30-2014 11:26 AM
  8. RTGent's Avatar
    RTGent
    I see from earlier posts that you don't have a f'ing SIM card: I'd expect that any account activity requires ID info, and that info might only be on a SIM card. Good luck finding your balance, or a receipt and getting your money back.
    Last edited by RTGent; 04-27-2014 at 12:53 PM.
    03-30-2014 02:07 PM
  9. psychotron's Avatar
    psychotron
    Originally Posted by Brandon Boucher
    "Not redeemable on earlier versions of Windows and Windows Phone. Windows 8 users: Update to Windows 8.1 for free through the Windows store."

    I am guessing Nokia Lumia 1020 is not 8.1
    No, nobody has Windows Phone 8.1, its not out yet. It was talking about updating Windows to 8.1, not Windows Phone.
    03-30-2014 02:21 PM
  10. Crasstoe's Avatar
    Crasstoe
    Wallet will tell you remaining credit. Your best bet is to contact MS customer support, unless you have something to hide with your account/phone?
    04-01-2014 08:55 AM
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