Video Recordings Stutter/Freeze etc

[slysy]

Anyone else have this problem? After I record a 1080p video and play it back on my PC, I notice some lag/stuttering. It's the video itself that is the problem (not the playback device). I have also noticed some the OS in general being a bit laggy at times.

I do run my phone quite low on storage - usually around 500mb to 1gb free. Maybe I will try freeing up some space to see if that helps. Only other thing I can think of to try are hard reset (don't really want to lose savegame data in games) or sending to Nokia for repair

Any other ideas?

 

[xandros9]

Have you tried a soft reset?
Does capturing at lower settings fix the stutter? Such as lowering the framerate or resolution? (I usually do 720p at 30 fps)

 

[thiagomgd]

Same problem here.
Lowering the setting lowered the stuttering, but not solved it. Recording at 720p and 25 fps still makes a little stutter at 5+ min of video. And I use the lumia to record my big band gigs, so... every music have 5~10 mins. =/

 

[Mario_Cardoso]

You record to the internal memory or to the SD card?
What app do you use to record?


I have the same problem on my Lumia 820 but only if I use the Nokia Camera. If I use the stock Camera app instead, the videos are fine, even in 1080p!

 

[thiagomgd]

The default setting, I think internal memory, because I didn't bought a SD card
Hum... I'll try today to record with the windows/default app. The one's I recorded were with the Nokia Camera, but I have a stutter one that my father recorded, and I'm not sure what app he used.

 

[Mario_Cardoso]

Reply later please! Thanks!

 

[thiagomgd]

Apparently, no problems with the stock app, 720p.
Thank you!!

 

[Mario_Cardoso]

I'm glad to hear that!
Maybe Nokia Camera has a bug.
Thank you for your feedback!

 

[slysy]

I'm still having this problem. Tried freeing up lots of space on the phone and also tried soft reset. Haven't tried 720p yet - will give that a go. I am using the standard (not Nokia) camera app.

Edit - Tried 720p and still the same issue. Also tried the Nokia camera app and still the same issue. I am wondering now if this is a hardware issue - or if maybe I need to do a full hard reset (which will be painful as I don't want to lose my data ).

Any other ideas how to fix this?

 

[slysy]

Is there an app that will test the memory on my phone, so I can check if this is caused by bad memory?

 

[slysy]

I did a full hard reset and still have the issue, so for me it looks like a hardware problem

 

[slysy]

I used the Nokia Software Recovery tool to reload the OS software fresh (as advised by Nokia). Seems to have fixed it - took 3 videos yesterday and no stutters. Going to test it out some more, but so far so good

 

[slysy]

Well, the problem re-occured. Took it to Nokia Care Store who had it for a few days and then claimed to have fixed it, but still the same issue. Looks like it will need to go back again - more time without my phone

 

[slysy]

Finally got this fixed. Took 4 repairs by Nokia to get it right! It was a hardware problem