[getreal55]

Hi

I have downloaded a camera app to my Nokia 1020 that saves recorded files on my phones internal storage, I can view the pictures and videos on my Nokia 1020 phone, but when I connect the phone to my PC cable, I cannot view these files from the Computer Drive/Folders viewer. These files are not in the camera roll folder or any other folder, but I can view them on the phone, please help how I can view these files and move them to my computer.

[Daniel Ratcliffe]

Hi. Please note that you cannot view the files through Windows Explorer. You will need this (Windows Phone sync tool) to access your files on your PC.

[getreal55]

Hi

Daniel just to be clear I used this application

Blind Shot | Herm's Software Windows Phone 7

which has saved videos to the internal storage on the phone..I can view them on the phone but I cant seem to be able to transfer them onto my pc..even with the software..I am using windows 8 on my pc

[Daniel Ratcliffe]

Have you tried uploading them to SkyDrive/OneDrive from your phone? If you do that you'll be able to pull them off that way should the sync software not work. Failing that, then sorry but I haven't a clue. Just make sure to check your settings that you upload the photos and such at "Best" quality but the option where you do that escapes me currently.

[getreal55]

Hi

Daniel, its simply not working, could you please install this application on Nokia 1020, record a video through it and then try to get it on a PC hard drive, or guide the steps to transfer the videos to sky drive

Blind Shot | Herm's Software Windows Phone 7