1. Burnete Alexandru's Avatar
    Hello,

    I just bought a lumia 820. I am very pleased with the phone, except for one thing:
    I can't get it to update. My OS version is 8.0.9903.10
    When i go into settings-> updates and click the "check for updates" button, it sais "Checking for updates" for about 2 minutes, then i get an error like 80072ee2 or 800072efd.
    Also a similar thing happens when trying to install a new keyboard language from settings->keyboards .In this case it says "Preparing for download" for about 2 minutes, then it says that the download wasn't succesfull and i can choose between "retry" and "cancel".
    I tried this while connected to WiFi and 3G (i case there was somethong wrong with my WiFi)
    I also should mention that the store, mail, internet browser work with no problem so i can't blame my WiFi settings and my date and time are set correctly, i use the phone in Romania on Vodafone network but the device isn't locked in any network.

    Do you guys have any ideea what could be the problem?
    Thanks!
    04-08-2014 07:59 PM
  2. ven07's Avatar
    Hello,

    I just bought a lumia 820. I am very pleased with the phone, except for one thing:
    I can't get it to update. My OS version is 8.0.9903.10
    When i go into settings-> updates and click the "check for updates" button, it sais "Checking for updates" for about 2 minutes, then i get an error like 80072ee2 or 800072efd.
    Also a similar thing happens when trying to install a new keyboard language from settings->keyboards .In this case it says "Preparing for download" for about 2 minutes, then it says that the download wasn't succesfull and i can choose between "retry" and "cancel".
    I tried this while connected to WiFi and 3G (i case there was somethong wrong with my WiFi)
    I also should mention that the store, mail, internet browser work with no problem so i can't blame my WiFi settings and my date and time are set correctly, i use the phone in Romania on Vodafone network but the device isn't locked in any network.

    Do you guys have any ideea what could be the problem?
    Thanks!
    Hello, both of the errors you are seeing mean there was an issue with either the server or your internet connection..

    try the steps in this link: Solutions to 801881cd, 80188265, 801881d0 and other update issues on Windows Phone | Windows Phone How-to (United States)

    post back if it was helpful :)
    04-08-2014 09:10 PM
  3. Burnete Alexandru's Avatar
    Hello, both of the errors you are seeing mean there was an issue with either the server or your internet connection..

    try the steps in this link: Solutions to 801881cd,
    80188265, 801881d0 and other update issues on Windows Phone | Windows Phone How-to (United States)


    post back if it was helpful :)
    Thanks for the reply, but it didn't work.
    The battery was full, and 5GB of free space. I will try another internet connection (maybe mine has some weird filter or something)
    04-09-2014 02:40 AM
  4. Burnete Alexandru's Avatar
    Problem got solved by itself i guess. I just left the phone with the data connection on, clicked the check for updates button and left. When i came back i saw that updates are available. Weird, since i didn't do any changes to the phone.
    Thanks for the help anyways.
    ven07 likes this.
    04-09-2014 10:27 AM
  5. ven07's Avatar
    No prob we always try to help our own :P my phone is constantly connected to WiFi either at home or work so I always received my updates
    04-09-2014 11:37 AM

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