1. Nikola Pavlovic1's Avatar
    so i got myself L720 in january this year. Everything worked perfectly fine until i recently listened to music on it using headphones and after it all sound has gone from my phone. Sound still works when i plug headphones back in but not without it. I tried plugging headphones back in and gently taking them out, soft reset, hard reset and none of it worked. Nearest Nokia Care center is 550km away so it is not really an option to take it there. Pls help
    05-17-2014 06:33 AM
  2. anon(7900571)'s Avatar
    Hey welcome to Wpcentral
    Lets try first by downloading an app (hardware test ) from windows phone store.
    Guytronic likes this.
    05-17-2014 07:33 AM
  3. Nikola Pavlovic1's Avatar
    Hi tnx for welcoming me.
    So i downloaded Hardware tests made by Amaze Pictures Inc. ran the app and went for speaker test. I press the start button picture of speaker flashes red but no sound comes out.
    05-17-2014 08:12 AM
  4. anon(7900571)'s Avatar
    did you ever drop you phone , seems like a faulty speaker on your Lumia 720.
    Guytronic likes this.
    05-17-2014 08:22 PM
  5. Nikola Pavlovic1's Avatar
    did you ever drop you phone , seems like a faulty speaker on your Lumia 720.
    yes i actually did drop it once or twice but my previous nokia phones C5, 3220 and 5500 sport were dropped milions of times and worked perfectly. Btw situation has changed a bit since i yesterday heard some sounds while watching a video clip on instagram
    05-18-2014 04:06 AM
  6. anon(7900571)'s Avatar
    yes i actually did drop it once or twice but my previous nokia phones C5, 3220 and 5500 sport were dropped milions of times and worked perfectly. Btw situation has changed a bit since i yesterday heard some sounds while watching a video clip on instagram
    you should consider doing a hard reset via nokia recovery tool (backup all your important data before doing this step , this will make your phone back to factory settings , this tool will also download windows phone 8.0 image on your machine/PC which maybe 1+GB)
    Guytronic likes this.
    05-18-2014 08:00 AM
  7. Nikola Pavlovic1's Avatar
    i have already done one factory reset but without recovery tool. I should have told you that i run preview of 8.1 will than recovery tool make a image of 8,1
    05-18-2014 10:12 AM
  8. anon(7900571)'s Avatar
    i have already done one factory reset but without recovery tool. I should have told you that i run preview of 8.1 will than recovery tool make a image of 8,1
    If you use the older version of recovery tool you will be able to restore to windows phone 8.0 and I will recommend you go back to windows phone 8.0 too see if the issue is present in 8.0.
    Guytronic likes this.
    05-18-2014 10:53 AM
  9. Nikola Pavlovic1's Avatar
    ok i will do that. Which version of recovery tool is the one you are referring to
    05-18-2014 11:34 AM
  10. anon(7900571)'s Avatar
    ok i will do that. Which version of recovery tool is the one you are referring to
    Trouble with your Nokia Windows Phone? Restore it with the official Software Recovery Tool | Windows Phone Central
    Guytronic likes this.
    05-18-2014 11:43 AM
  11. Nikola Pavlovic1's Avatar
    thank you. I will get back to you when i finish it
    anon(7900571) likes this.
    05-18-2014 11:48 AM
  12. Nikola Pavlovic1's Avatar
    reverted back to 8.0 no luck sound still not working
    05-18-2014 04:40 PM
  13. Jonathanmr7's Avatar
    Maybe the cel thinks the headphones are connected, this happens on my 720, 311 and c6-01, just blow the headphones hole and try to clean it
    anon(7900571) likes this.
    05-18-2014 06:48 PM
  14. Nikola Pavlovic1's Avatar
    situation update: Since reverting to 8.0 didnt work i started downloading all my apps back to my phone and when i wanted to put my phone to my desk i dropped it to ground screen down. So i picked it up to see if screen was damaged and when i pressed unlock button i heard......... a sound. So i opened music straight away played first song on my playlist and voila everything worked perfectly. It seems there was a loose contact. As long as it works again
    anon(7900571) likes this.
    05-20-2014 05:21 AM
  15. anon(7900571)'s Avatar
    situation update: Since reverting to 8.0 didnt work i started downloading all my apps back to my phone and when i wanted to put my phone to my desk i dropped it to ground screen down. So i picked it up to see if screen was damaged and when i pressed unlock button i heard......... a sound. So i opened music straight away played first song on my playlist and voila everything worked perfectly. It seems there was a loose contact. As long as it works again
    Wooo , glad sound is working back in your Lumia 720 ;)
    05-20-2014 06:35 AM

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