1. kumasokka's Avatar
    On Sunday, I forgot to plug my 920 in overnight. Monday came and I didn't have a chance to charge it, so it fully discharged. Monday night I plugged it in and it did its usual dance of deciding whether it was charging or not for a while. After quite a while, it came on and was working fine. Then it froze. I did a soft reset, and it came back on with a frozen home screen (no touch response, phone was just displaying the opening phone screen and it was not making any attempts to connect to any networks and the time was updating). I did another soft reset, and now the phone does nothing - does not charge, does not respond to soft/hard resets, isn't recognized when I plug it into a computer. I am freaking out. Help please!

    ​I am running the latest update to 8.1.
    05-21-2014 12:25 AM
  2. z33dev33l's Avatar
    Are you using the Nokia branded charger
    05-21-2014 12:26 AM
  3. kumasokka's Avatar
    I am using the Nokia cord, not the Nokia wall piece. And the cord does successfully charge other phones.
    05-21-2014 12:33 AM
  4. z33dev33l's Avatar
    I had the same issue early on. I had to use a Nokia proprietary charger to jump start it back on.
    05-21-2014 12:35 AM
  5. kumasokka's Avatar
    Where might I find one of those?
    05-21-2014 12:36 AM
  6. z33dev33l's Avatar
    I had to order online. ATT let me use one though. Maybe you'll get lucky. Only took about ten minutes on the 920 stock charger
    05-21-2014 12:40 AM
  7. kumasokka's Avatar
    I still have my stock charger, that's what I use to charge it.
    05-21-2014 12:56 AM
  8. kumasokka's Avatar
    I also verified using my external battery charger that the phone is not drawing a charge.
    05-21-2014 01:09 AM
  9. JamesPTao's Avatar
    I use my old Samsung charger on my 920 at work all the time with no issues (doesn't mean no one else might have had issues). If you had enough of a charge I would do a hard reset sounds like something is corrupted bad.
    05-21-2014 01:12 AM
  10. z33dev33l's Avatar
    I still have my stock charger, that's what I use to charge it.
    I thought you said it wasn't the wall part?
    05-21-2014 01:22 AM
  11. kumasokka's Avatar
    I was charging over USB but I was also previously charging over the stock Nokia charger as well. Sorry for being unclear.
    05-21-2014 01:22 AM
  12. JamesPTao's Avatar
    Have you tryed a hard reset? It may be your only choice at this point. If its not drawing a charge has to be either hardware issue or majorly messed up os. Might as well hard reset before going through trying to replace it. If it was touchy about charging before may be a short in the micro USB slot. If so it should be able to charge via qi as it bypasses the micro USB.
    05-21-2014 03:54 PM
  13. Musaib124's Avatar
    Try reinstalling the software from nokia recover tool.
    05-21-2014 04:03 PM
  14. kumasokka's Avatar
    It is not recognized by the laptop over USB, it simply does not do anything. And I'm not the only one.

    05-22-2014 08:27 PM
  15. JamesPTao's Avatar
    Either your micro USB port is bad or phone bricked. Probably both. Your only choice is a hard reset and charging via qi for now. Talked with a friend of mine who is very adept with fixing electronics (25 years experience) and a software writer and he feels that is a valid assumption. If you don't have a qi charger look on eBay under the part number and pick one up. At this point its either get a qi charger and do this or get a new phone. Sucks but I think its worth trying.
    05-22-2014 10:47 PM
  16. kumasokka's Avatar
    Doesn't charge over Qi either.
    05-23-2014 03:57 AM
  17. Games Goblin's Avatar
    This might be caused by a bad battery. Charge port might not be the culprit here as it's not charging through qi as well. If you don't mind hard resetting your phone (it will wipe all data, if you haven't backed up your photos and videos youwill lose them) - try using Nokia's NSU software to re-flash the firmware on your phone - more info on this here
    05-23-2014 11:55 AM
  18. JamesPTao's Avatar
    Well that may mean your micro USB port is ok. Have you tryed the hard reset?
    05-23-2014 11:56 AM
  19. kumasokka's Avatar
    Won't connect to USB or draw power. Won't hard or soft reset.
    05-24-2014 04:28 AM
  20. fahad kazi's Avatar
    Have you visited the care center? They might help you with this I guess.
    05-24-2014 08:22 AM
  21. MARKjotep's Avatar
    This is so ill-fated.
    Hopefully my 920 won't experience this.

    However since it is not responding to any soft/hard reset, you might want to try removing the case or housing of your 920? then unplug the battery.
    05-24-2014 08:28 AM
  22. Vitor Ferreira's Avatar
    Swap battery may work
    05-24-2014 08:57 AM
  23. JamesPTao's Avatar
    Swap battery may work
    I believe this man is right if nothing else works then the battery is likely dead beyond dead.
    05-24-2014 07:34 PM

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