11-11-2015 06:52 PM
56 123
  1. Toussaint Jongen's Avatar
    Hello all,

    I have a Lumia 1520 and I am having a problem that the screen does not respond to anything anymore.
    I can light the screen up with the power button, but it does not respond to touch. Sometimes, when the alarm goes of, I can touch the options of the alarm (snooze) but after that it is again not working.

    I noticed it happens most of the time after charging and is gone after a soft reset but I think it is really weird.
    Does anyone having the same issue or is familiair with this? I have the WP8.1 Developer preview, I don't know it this could be the cause.

    Thank you ^^
    05-26-2014 03:30 AM
  2. superwaleed's Avatar
    Sometimes I have the same issue especially during using IE don't know why ! I'm having wp8.1 as well
    05-26-2014 05:45 AM
  3. Rangan Das's Avatar
    Yeah...same here too on Lumia 1320. I guess it is the supersensitive touch or something. Gets fixed every time I wipe the screen with hand sanitizer.

    And for IE, it often happens on fb.com because of scripts that hang the app.
    05-26-2014 05:48 AM
  4. Toussaint Jongen's Avatar
    And you two also have to soft reset the phone?
    I don't experience this while browsing, normally it is when I wake up in the morning haha.
    05-26-2014 07:19 AM
  5. CaymanDreamin's Avatar
    Been having mine lock up a lot. Have a big problem with the screen scrolling up and down by itself, also the "more buttons" (the 3 ellipses) will activate themselves and continuously pop up and down. I have to hit the lock key to either get screen to react or to get the screen movement to stop. Happening so much the phone is almost unusable. Soft reset hasn't worked. Want to do a hard reset but the phone hasn't backed up for over a month and everytime I try a manual back up it hangs at 96% for awhile and then says the phone wasn't able to complete backup.
    Last edited by CaymanDreamin; 05-28-2014 at 07:48 AM.
    05-26-2014 08:40 AM
  6. MDK22's Avatar
    I've seen this happen, scroll down is locked, you have to scroll up (resets it) to go down. Normally on IE11, screen is fine after exiting IE. Chalk it up to firmware (nokia Lumia Cyan) missing.
    05-26-2014 11:09 AM
  7. allenyw's Avatar
    Been having mine lock up a lot. Have a big problem with the screen scrolling up and down by itself, also the "more buttons" (the 3 ellipses) will activate themselves and continuously pop up and down. I have to hit the lock key to either get screen to react our to get the screen movement to stop.
    This has been happening to me too, but the search and back buttons will also go crazy. I wonder if this is a hardware issue.
    Last edited by allenyw; 05-26-2014 at 09:12 PM.
    05-26-2014 07:33 PM
  8. Felipeicd's Avatar
    i have this weird problem with the 1520, and nokia doesn't give me any solution, they said that in my country the operators are they tec support, but none of them accept my phone becouse i bought it on ebay, i really like all the lumia family, but i think that i'm going back to apple becouse of this.

    jjmorgan64 likes this.
    05-27-2014 01:14 AM
  9. CaymanDreamin's Avatar
    Update: I did a hard reset on my 1520 and blocked automatic app updates. I then updated everything but touch and glance and so far the phone is working fine. I will keep these two updates blocked and see how it goes, but so far there is no screen jumping or erroneous button pressing happening.
    05-27-2014 10:06 AM
  10. pwachleman's Avatar
    I have the same issue, I hate it but the best solution it seems until 8.1 and cyan come out officially is go back to wp8. UGH.
    05-27-2014 10:16 AM
  11. CaymanDreamin's Avatar
    I didn't go back to 8.1, just did a hard reset. I believe it's the Nokia updates to touch that caused the problem. I'm running OS 8.10.12382.878 and firmware 1028.3562.1407.1001. Won't update touch or glance until I know there are newer, stable updates.
    05-27-2014 12:17 PM
  12. pwachleman's Avatar
    Im pretty sure after some research that this is a Cortana issue. I hard reset my phone, and slowly reloaded apps, got to 'her' and set 'her' up...phone back to screwing up. Turned Cortana off and phone is back to working great. Give it a try and see if we can confirm it.
    05-28-2014 04:58 PM
  13. CaymanDreamin's Avatar
    I have Cortana working on my 1520 after the hard reset and it's working fine. Cortana is pinned to start and I do use it for appointments and such. Did you try not updating touch? I didn't have the problem when 8.1 first hit, it was later after Nokia did some updates, touch in particular.
    CyberAngel_777 likes this.
    05-29-2014 07:46 AM
  14. tcmoon's Avatar
    Mine just started this recently, I'm starting with uninstalling programs in reverse order, as it could be an app causing it. I updated touch a while ago, so I'm figuring that's not it.

    edit: Got to thinking, it started after I set the screen brightness to high..

    Edit: Did a hard reset & restored from back up, had the same problem...
    Hard reset again, without restoring, no auto update from store & stopped Cortana from running in the background & tracking, though still turned on. Glance & double tap disabled, so far everything is working great.....
    Last edited by tcmoon; 05-30-2014 at 09:10 AM.
    05-29-2014 09:39 AM
  15. Chaw1234567's Avatar
    My Lumia 1520 also keep on like hang. Even after I do the hard reset it still the same. It happen so frequently recently until like I need to soft reset almost once a day. Sometimes the apps suddenly cannot work so I restart the phone but it hang at the "Slide down to switch off"...
    05-30-2014 09:11 PM
  16. tcmoon's Avatar
    Update: I decided to uninstall "touch" & "glance" even tough everything was working fine with hard reset without restoring from backup & turning off touch & glance. Phone is better than the day I bought it, not one problem & have been using it very heavily.
    05-30-2014 11:55 PM
  17. jbfoster61's Avatar
    I bought my 1520 last December and not had any problems at all. Well, until now. The touch is giving me problems. The touch stops working so I have to do a reset. This happens several times a day now.

    Why would this start happening after 5 months ?

    I hope the update in June will fix this. I really don't want to reset my phone to factory.

    05-31-2014 10:08 PM
  18. tcmoon's Avatar
    Try uninstalling touch & glance without doing a factory rest, it may solve the problem.
    06-01-2014 08:25 AM
  19. plasmapuff's Avatar
    Where do I find touch and glance to uninstall? They're not in my apps list being system apps...
    06-01-2014 09:42 PM
  20. tcmoon's Avatar
    Go to settings & change date to 2106 or higher, then in settings click on touch, a popup will say it's not working & give an option to uninstall. Do the same for glance & then go back & change the date to normal/auto. There is a video on this, just search for it, if you need too.
    06-01-2014 10:08 PM
  21. plasmapuff's Avatar
    Thanks! Does uninstalling glance get rid of the function completely or will it retain the function but you can't the settings?
    06-01-2014 10:37 PM
  22. tcmoon's Avatar
    Completely. I haven't missed it.
    06-01-2014 11:10 PM
  23. Durahl's Avatar
    Removing the Glance and Touch Apps appears to have fixed the problem for me while at work.

    Once at home again I'll try a Factory Reset without updating those two to check if this might be an option too but for now It'll do.
    06-02-2014 08:06 AM
  24. Win Luck's Avatar
    I had similar problem with my Samsung i937, plus battery drain and over heat issue. What I found out is that defective charge cable and dust in device's USB charging port caused these problems. At the first, I clean the dust from phone's USB port that solved problems for few days then back again. At the end, I bought a new Samsung USB cable from the store and cleaned phone USB port one more time then problem solved.
    06-02-2014 04:24 PM
  25. rndmhero's Avatar
    I have also been dealing with the same issue on my 1520. Every morning when I take it off the charger it's completely unresponsive, and its started to do the same thing sporadically throughout the day. This is completely unacceptable, as I need my phone to work when I pick it up.

    I have tried a factory reset, with all the work that entails, without updating touch and glance, only to wake up to a frozen phone this morning. I tried uninstalling touch and glance using the date trick, and while they're now off the settings list, I still very clearly have a glance screen active when the phone is locked.

    I'm at my wits end with this and will likely be calling att this after noon to return it under warranty. This is absurd, and it has already consumed far too much of my time as is.
    06-03-2014 08:30 AM
56 123

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