1. Peter Draper's Avatar
    The Speech recognition on my Lumia 1020 has stopped working. I can use the phone (so I don't think it's the mic) I tried with a headset also but I just get the message "Sorry couldn't hear anything, try saying....." - everything is set in Settings, but it just won't hear me..... any ideas????????
    06-02-2014 11:05 PM
  2. Laura Knotek's Avatar
    What version of Windows Phone are you running on your 1020?
    06-02-2014 11:29 PM
  3. Peter Draper's Avatar
    Hi Laura, it's OS Version 8.0.10517.150
    Laura Knotek likes this.
    06-02-2014 11:33 PM
  4. Laura Knotek's Avatar
    Hi Laura, it's OS Version 8.0.10517.150
    Have you tried a soft reset?
    06-02-2014 11:41 PM
  5. Peter Draper's Avatar
    Is that pressing the top 2 buttons simultaneously for 10 seconds???
    06-02-2014 11:44 PM
  6. Reui's Avatar
    Try to use a headset.
    06-02-2014 11:45 PM
  7. Peter Draper's Avatar
    Try to use a headset.
    I tried that and it still didn't work, but thanks for the suggestion :)
    06-02-2014 11:46 PM
  8. Peter Draper's Avatar
    Have you tried a soft reset?
    I just did a soft reset and the problem is still there, "Sorry I didn't hear anything........" maybe take it to the Nokia Care Center?
    06-02-2014 11:56 PM
  9. Peter Draper's Avatar
    Apparently the speakerphone isn't working either, which makes me think there is a problem with the 2nd mic........
    06-03-2014 12:52 AM
  10. Reui's Avatar

    I thought you are having same issue with that.
    06-05-2014 01:58 AM
  11. Dennis Wackendorff's Avatar
    Is your data connection turned on???
    06-06-2014 05:50 AM
  12. alphonsohall's Avatar
    My speech stopped working, all I kept getting was the voice message... 'sorry, cant hear anything'... I noticed that if I pressed on the glass, near to the ear speaker, the speech would work as long as I kept pressing, so I dismantled the phone and saw that a sprung electrical contact was bent lower than its neighbouring contacts, I bent it up and re-assembled the phone and speech works perfectly now.
    07-05-2014 03:58 PM

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