1. hamzaalijoiyah's Avatar
    Last night I was sleeping with my phone on charge suddenly I noticed something burnt my hand and it was my LUMIA 920 . The USB port along with cover of my phone was melted and whole phone was blazing hot. Now the charger is stuck in the phone and I can't pull it out and is also not charging. What should I do now....??? My phone is not in warranty so will nokia repair it or I have to pay for its repairing from a 3rd person or its just over.
    06-12-2014 11:20 PM
  2. hamzaalijoiyah's Avatar
    I have also sent an email to nokia but they have not replied yet.
    06-12-2014 11:22 PM
  3. Rising Mos's Avatar
    Was it the standard USB cable? If it is, then talk to them. Also, have you considered wireless charging? Does that still work?
    06-12-2014 11:43 PM
  4. hamzaalijoiyah's Avatar
    Yeah it was a standard USB port. I don't have a wireless charger so I have not tried it... I was using a genuine nokia charger with a samsung S4 data cable.
    06-13-2014 12:28 AM
  5. hamzaalijoiyah's Avatar
    Is there anyone here to help please......
    06-13-2014 09:25 AM
  6. anon(5334066)'s Avatar
    If Nokia can't help you, you can order a new back cover and charging flex cable off eBay and fix it within 10 minutes.
    06-13-2014 01:36 PM
  7. Rising Mos's Avatar
    The data cable might have been the problem. I would use the original data cable too in the future.
    06-13-2014 10:21 PM
  8. anon(5928073)'s Avatar
    The data cable might have been the problem. I would use the original data cable too in the future.


    No. Just no. Please do not lead people to believe that this is the issue. Something went faulty in the hardware.



    I have used third party cables my whole life. I have had 20+ phones in the past year and a half. All of which were never used with their original charger. They all worked very well. This is an isolated incident and I'm sure Nokia will help you.
    06-14-2014 02:03 AM
  9. hamzaalijoiyah's Avatar
    I had a live chat with one of Nokia customer care officer and he said that he will raise an 'escalation' thing for me.... He told me to wait for 72 hours and wait for nokia repair services to contact me.... He advised me not to visit Nokia care before they call me...... Now more than 24 hours have passed but Nokia has not contacted me yet so I am still waiting.....
    06-14-2014 02:17 AM
  10. heickelrrx's Avatar
    I had a live chat with one of Nokia customer care officer and he said that he will raise an 'escalation' thing for me.... He told me to wait for 72 hours and wait for nokia repair services to contact me.... He advised me not to visit Nokia care before they call me...... Now more than 24 hours have passed but Nokia has not contacted me yet so I am still waiting.....
    Are that device retail device. If that so just go to nokia care. They will help you.

    I already do that since

    Nokia 3230 (Broken LCD)
    Nokia 6070 (Unresponsive Keypad)
    Nokia N81 ( LCD, Cases,Camera,Flash)
    Nokia C6-00 ( LCD and slider)
    Nokia Lumia 800 (Can't Charge)

    All of them were repaired perfectly. Still it might take sometime but so far I statisfied with Nokia job on reparing device
    06-14-2014 03:10 AM

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