1. Ishmael Kooldip's Avatar
    Hi there,

    My 1020 calls people in my address book at random, it turns on the camera and takes snaps by itself, the app icons disappear and are re arranged.... anyone had any of these issues? And if yes what do people suggest. Thanks.

    06-24-2014 01:28 AM
  2. N_LaRUE's Avatar
    That's a bit odd I have to admit. I've never heard of anything like that.

    You have three things to try but I personally would go for the last one.

    1. You have soft reset and see if that clears anything up - hold volume down and power button at the same time. Release once phone vibrates and the phone will restart. No files are deleted.
    2. You have hard reset - Settings -> About -> Reset phone - this will delete everything so be sure to backup beforehand.
    3. Lastly you have Nokia Software Recovery: FAQ - FAQ - How can I recover/reset/restore my phone software? - Nokia - UK

    That will erase everything but you need a PC to use it. I personally would go with option 3 but that's me.
    Ishmael Kooldip likes this.
    06-24-2014 03:14 AM
  3. buxz777's Avatar
    never had anything like it , sounds like your 1020 has a ghost or two ;-) id follow the users advice above ;-)
    Ishmael Kooldip likes this.
    06-24-2014 03:49 AM
  4. Ani_P's Avatar
    Call the Ghostbusters!!!
    Ishmael Kooldip likes this.
    06-24-2014 03:57 AM
  5. bijak_riyandi's Avatar
    my guess is you turned on high sensitivity on the "touch" settings and then you put it in your tight jeans' pocket

    if it's not, then apparently there's a ghost in your phone and it needs an exorcism (look up to N_LaRUE's comment for directions)
    Ishmael Kooldip likes this.
    06-24-2014 04:14 AM
  6. jay6600's Avatar
    Very strange indeed ,if it had been Symbian phone id have said a virus , remember having one them mms gallery to contacts😌
    06-24-2014 06:07 AM
  7. w00cash1020's Avatar
    06-24-2014 08:55 AM
  8. Ishmael Kooldip's Avatar
    Yes it is very strange, it is set to sensitive, however, it is in a cover and sitting untouched on my desk or on my passenger seat in the car when it does this. My friend has Lumina 630 and it also auto dials. I have tried the soft re boot as suggested by N_LaRUE, see how that goes..... but it may be a case of "the ghost in the machine"
    06-24-2014 06:53 PM
  9. Ishmael Kooldip's Avatar
    Thank you I'll start at the top!
    06-24-2014 06:54 PM
  10. bijak_riyandi's Avatar
    try to disable the high sensitivity and see if the problems gone
    06-25-2014 12:03 AM

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