1. Jono Lam's Avatar
    Hey guys I am new to the forum sorry if this isn't the place to post.

    My nokia lumia 920's screen just went beserk. I was texting and suddenly colour started dissapearing from the pixels and faded to black.
    I did a soft reset holding down (volume down) + power button and what happens is it restarts the phone but the first thing I see is a white static screen and it hangs there ( I assume this supposedly where the windows 8 splash screen is meant to be) after that phase is over it goes back to a black screen.
    -All buttons are working
    -I have to "slide up" and type in password but I cannot see it because it is black so I dont think I have gotten pass the lock screen into home.
    -capacitive buttons also working
    -Tried doing the hard reset "volume down + power + camera key" it acts as the same way the soft reset would (same white screen)

    Update: after trying to do a hard reset none of the buttons work now its just permanently off
    06-26-2014 03:34 AM
  2. Jcmg62's Avatar
    How long have you had the phone for? Is it still in warranty? I ask because it sounds like whatever's happened to your phone is pretty serious
    06-26-2014 03:49 AM
  3. Jono Lam's Avatar
    I bought it last year in october not sure how long a standard warranty is maybe 1 year? Everything was working fine and just happened so randomly.
    06-26-2014 03:58 AM
  4. Prathameshk's Avatar
    It is in warranty period because all electronic devices comes with 1 year warranty (according to my knowledge) so,u should go to Nokia care they will do something
    06-26-2014 04:07 AM
  5. Jono Lam's Avatar
    I will try to message them on facebook.
    06-26-2014 04:32 AM

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