Nokia Software Recovery Tool fails to find a ROM - RM-940, AT&T branded

[pdampier]

I get this error on a regular 32GB RM-940, AT&T branded (I've unlocked it) with SIM present or removed (same with MicroSD).

Tried the full Nokia Care Suite as well but when I put RM-940 in to search for a ROM it also errors out searching.

Anyone else seen this?

 

[maclancer]

I have the same phone and I used the Nokia software updater for Retail and works like a charm.

 

[pdampier]

Same product code? 059V4W9? Can't figure out what is wrong here....

 

[maclancer]

Same product code... The Nokia Software Updater for Retail version 4.2.1 will downgrade your phone to version 8.0 stray forward. Then you will be able to upgrade to Cyan.

 

[pdampier]

Nokia Software Updater for Retail version 4.2.1? What is the URL for that? I seem to have 1.4.3 from a link on WPCENTRAL, not 4.2.1....

 

[maclancer]

http://www.techmesto.com/download-nokia-software-updater-for-retail-latest/

 

[pdampier]

Thanks - ok downloading that. I'll uninstall all the other Nokia stuff, reboot and install that, reboot and then try again shortly... Thx!!

 

[maclancer]

Yes, make sure all your current Nokia software are uninstalled. And when you install this one that I sent you. Make sure you run the setup with Admin rights.

 

[pdampier]

Same issue... I uninstalled all Nokia software (including Fuse drivers, USB drivers, Nokia apps etc etc), rebooted, installed NSU retail, rebooted, launched NSU Retail, attached phone.... Nothing banged out in device manager:

 

[maclancer]

Something is going on with your phone and is not even under warranty. Your MEID maybe bad as well.

 

[pdampier]

How do I find out what the MEID is and if it is bad?

When I got the phone (from a colleague at work) I contacted AT&T to unlock it and was given an unlock code which worked - I don't think they'd have done that if it was a bad MEID would they?

And the other odd thing is even with the full Nokia Care Package when I enter RM-940 no packages are found to download for that product. (Phone not even connected then)

 

[maclancer]

You maybe able to find a solution in this thread about your issue with NSU: http://forums.windowscentral.com/wi...295-nokia-software-recovery-tool-problem.html

 

[MDK22]

How do I find out what the MEID is and if it is bad?

When I got the phone (from a colleague at work) I contacted AT&T to unlock it and was given an unlock code which worked - I don't think they'd have done that if it was a bad MEID would they?

And the other odd thing is even with the full Nokia Care Package when I enter RM-940 no packages are found to download for that product. (Phone not even connected then)

FUNNY - I just looked under SETTINGS >> About ...
my MEID is blank on an AT&T Nokia Lumia 1520.2 (RM-940).

 

[pdampier]

Yes same here - MEID is blank under "Settings, About, More"....

 

[MDK22]

Just looked up MEID, it's tangent for CDMA networks, not GSM.

 

[pdampier]

Tried the tool in post #12 above but same issue (its the 1.4.3 tool I was using before).....

 

[maclancer]

FUNNY - I just looked under SETTINGS >> About ...
my MEID is blank on an AT&T Nokia Lumia 1520.2 (RM-940).

I have the same phone and yes, noticed that as well... Weird.

 

[pdampier]

No one else hitting this problem?

 

[broughshane]

Have you tried resetting your phone, before using the Nokia software recovery . my old Lumia 800 had to be reset a few times to get updates.

 

[egold70]

The reason for this may be newer firmware on your phone that the one available on the servers
NSU and recovery tool both show the same with my Lumia 925 since Cyan was installed