08-09-2014 10:09 AM
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  1. bhogz's Avatar
    bhogz
    I have an unlocked AT&T Nokia Lumia 920 which worked fine for the first 4 months. Yesterday the phone froze after I entered my 4 digit unlock keys which is unusual. Then it never went back to normal. I soft reset it(volume down + power) for 20+ times and still not working.. it restarts but whenever i key in any 4 digit code, it freezes and hang up... I got desperate and hard reset it (volume down, volume up, power, volume down). All my apps are gone, my photos are gone too and I now have access to the tiles. But whenever I go to call/messaging/store or even settings it just shows "loading" then goes back to the tiles home screen. I tried to softreset and hardreset it for 20+ more times already but I get the same result.

    Any one who had the same issue as this? I need all the help I can get.
    07-31-2014 12:16 AM
  2. Laura Knotek's Avatar
    Laura Knotek
    Moderator
    Have you tried Nokia Software Recovery Tool? FAQ - How can I recover/reset/restore my phone software? - Nokia - USA
    anon(7900571) likes this.
    07-31-2014 12:20 AM
  3. ajay suryan's Avatar
    ajay suryan
    Even i have same problem ,please let me know how to fix it.
    08-09-2014 10:09 AM
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