[kateeebirchhh]

I have so many problems with my Lumia 920 it's unreal!

When I go to unlock my phone, it won't. Its just stays on the black screen. And when I want to lock it, it won't. The only way I can get the screen to light up, is to plug it to the charger, and unplug it again. Insurance won't replace due to the smallest little damage to the bottom right of the screen. The screen was damaged 3 months prior to the lock function being a pain!

The second problem, is that when check the charge - it won't move. When I re-start the phone, it will only then show the right amount of charge.

does anyone know how to fix these? it would be amazing!!! :D

[JamesPTao]

I'd its not due to damage then a hard reset should fix the issues. I say hard reset because it sounds like you did a soft reset already

[JamesPTao]

Just make sure your backup is set first. If it is everything should come back as it was including your pin tile setup. After you do it login to your Ms account then relogin to WiFi and your apps will redownload.

[kateeebirchhh]

How do you hard reset? Everything I have tried doesn't work...

[Guytronic]

How do you hard reset? Everything I have tried doesn't work...

http://forums.windowscentral.com/win...our-lumia.html