[Ernane Campos1]

I have problem with my nokia 930 in function the double tap wake, already realized the standard procedure (reset the phone etc) but instability continues. Please help me?
With only one week of use
NOKIA 930
Software: Windows Phone 8.1
OS 8.10.12397.895

[Laura Knotek]

What problem are you having?

[Ernane Campos1]

Instability sometimes functional and sometimes not

[anthonyng]

sometimes i just tap at it 3 times

[Ernane Campos1]

Sometimes the functional role and sometimes not

For example, This morning was functioning normally and now the night is not

[BatteryLife]

Make sure you're not covering your proximity sensor at the top of the phone. Make sure your using your finger and not anything else(pencil, eraser etc.)

[hutchinsane]

i have the same problem, sometimes it just doesn't wake up when I double tap, then I have to restart the device. Do you have the Developer Preview Update 1 installed?

[Ernane Campos1]

I'm not using Developer Preview Update 1 to install and update, will it work?

Even performing the reset does not work and more amazing that after a few hours back to work

[Ernane Campos1]

I'm doing everything right! I have done Recover still the problem continues

[DDDee]

Having the same issue but I guess I found the problem.
Check the upper right corner of your display, hold the phone sideways and look if the screen comes out from the frame, that's the case for me. The upper right corner of my display sticks about 0.8mm out of my frame, this somehow f*cks up the proximity sensor.
If I press down the corner it works for a moment but the display slowly pops out again.
Didn't find a solution yet. I tried to glue it carefully with loctite, but after a day the screen is sticking out again. I don't know if this could be solved with a software update by decreasing the proximity sensors sensibility. Two other options I see are that Nokia let us disable the proximity sensor or let us recalibrate it with the faulty display.

Please reply if any of you are experiencing the same problem with screen popping out of frame.

PS. English isn't my native language so please don't blame me for any grammatical faults :D

[hutchinsane]

Having the same issue but I guess I found the problem.
Check the upper right corner of your display, hold the phone sideways and look if the screen comes out from the frame, that's the case for me. The upper right corner of my display sticks about 0.8mm out of my frame, this somehow f*cks up the proximity sensor.
If I press down the corner it works for a moment but the display slowly pops out again.
Didn't find a solution yet. I tried to glue it carefully with loctite, but after a day the screen is sticking out again. I don't know if this could be solved with a software update by decreasing the proximity sensors sensibility. Two other options I see are that Nokia let us disable the proximity sensor or let us recalibrate it with the faulty display.

Please reply if any of you are experiencing the same problem with screen popping out of frame.

PS. English isn't my native language so please don't blame me for any grammatical faults :D

Oh god, you're right. If I push the Display into place, the double tapping works perfect. Damn. Bought it from Amazon and I am still under the 30 days exchange thing but it already fell down one time and the frame has a tiny scratch <.<

Update:
I got so annoyed by the issue that I recalibrated the Proximity Sensor and everything seems to work. To do this you have to install the Nokia Product Support tool (You can find it on XDA, not sure if I am allowed to post a link to it.) Change the devices mode to "Test Mode"
Bottom Left you see 3 Tabs, select "Test" and then Proximity Sensor Test. There you can see that it's failing. If you select "Calibrate Proximity Sensor" and follow the steps there you'll be able to calibrate it, so it doesn't "detect" the glass anymore. Worked for me!

Edit: It doesn't seem to work for calls, but that doesn't bother me, since I can just double click the lock button and hang up. But the Double Tap to Wake definitely works!

[Ernane Campos1]

I'm not getting into the test mode, and displays this message as print attached

Maybe it's because the version of Nokia Care! Please tell me the version you used
Please help me

[DDDee]

I'm not getting into the test mode, and displays this message as print attached

Maybe it's because the version of Nokia Care! Please tell me the version you used
Please help me

I have the same problem, please help us hutchinsane!

[hutchinsane]

I have the same problem, please help us hutchinsane!

hm, that's strange... For me it just downloaded the package, you have to do it in "Online Mode" and the Phone has to be on 8.1 WITHOUT the Update 1

[DDDee]

Aww I have Update 1 installed :-/ Guess I have to wait and hope. Thanks for your help.

[Ernane Campos1]

This was the result of my test

Could you help me? because I never realized before this test

[Ernane Campos1]

Could you help me how to perform the calibration?

Attachment 76974

[Ernane Campos1]

Today I discovered an important detail when the double TAP to wake is not working!
I move your finger on the sense of aproximo and back to work

[Ernane Campos1]

Please someone help me to calibrate my phone?

[wkrwk]

I don't have proximity issue, but my 930's upper left corner has noticeably popped out of the frame too. And I've only had this phone slightly more than a month. QC in Nokia sucks. Have you sent to Nokia to get the display fixed?

[andimalik2]

Can you please explain the steps to actually calibrate the proximity sensor. I mean after you go to test mode and click calibrate proximity sensor. What to do after. Please help as ive had this problem a long time now

[Dr Feilij]

OMG OMG OMG! i just pressed on the corner of my Lumia 930...and everything works perfect again! even when i make calls...da screen doesnt turn blank anymoooore!!! youhouuuuuuuuuuuuuuuuuuuuuuu

[ngoclien0811]

I also suffer from this problem, has anyone successfully fix this

[Mars2003]

I'm just back from my local "Nokia" care centre. The tech stopped me pretty early in my fault demo and promptly took my phone away to fix it.
He came back and said that they were replacing the screens no questions asked for anyone with this problem.
I can see that they've actually replaced the screen and the metal frame.
Pretty happy with how quickly this got resolved. Fingers crossed that it doesn't come back.

[Dr Feilij]

i fixed it! it took 2 minutes! i took off the back cover! then i over-screwed the right top corner of da nokia and it was fixed for ever