Phone less than a week old and wont charge past 89%. Verizon tech support useless. One agent told me to remove the battery!!!!! Anyone else have similar issues or solutions?
Thanks for quick responses. going to try going to 0% then recharging. Had numerous calls into tech support and not one person mentioned that possible solution. Their cure was to send me another phone. that phone arrived and the screen would go black once I hit send to make a call. they want both phones back before they will send 3rd. this leaves me with no phone if solutions on this site don't work. it has been a nightmare dealing with Verizon. I'll post a reply once it is resolved!
Is the phone stock or on 8.1 DP, also are you using a wireless charger or plugged in? If the calibration doesn't fix it then what's next depends on these questions.Phone less than a week old and wont charge past 89%. Verizon tech support useless. One agent told me to remove the battery!!!!! Anyone else have similar issues or solutions?
. they want both phones back before they will send 3rd. this leaves me with no phone if solutions on this site don't work.!
You have a broken phone, you call Verizon, they send you a replacement phone, The broken phone needs to be returned within 10 days or they will bill you the cost of the phone. Return label comes in the box.That's not true. If the tech told you that, he or she must be new, they never require you to be without a phone while waiting for replacement. I'd call in again, they'll just ask you to send the first replacement back.
You have a broken phone, you call Verizon, they send you a replacement phone, The broken phone needs to be returned within 10 days or they will bill you the cost of the phone. Return label comes in the box.
Their policy is clear on this, 1 for 1, they will not send a 2nd one, if you return the first one, they will send another one.
I have been here before, This is the policy and I can see why they do it but, in some cases it's a pain in the a$$ because the replacement phone is defective (Yea, in my case it was worse than the original phone).