This will be a long rant... so I apologise in advance, I bought a Lumia 1520 in UAE from Axiom Telecom (supposedly biggest and best retailer in UAE) and the phone keeps rebooting every 5-10 minutes, well it can happen to any device so no biggie I will just send it to service, I did a software reset before sending it to make sure, used Nokia recovery tools and didn't restore from a backup still same issues, I explained that to the service centre and they apologised and promised to sort it out, when I received the phone and the service report it said "software updated, tested ok". anyway I was to busy to argue so I figured I would try and see but the problem was not sorted so I sent it back to service and it came back "software updated, tested ok" so I called up the "Consumer Rights" office in Dubai and they said you have to send it 3 times at least before registering a complain, so I send it back and received a report saying "software reset, tested ok, inform customer to check mmc" I took all the reports and registered a complain with consumer right, they closed the complain the next day say without any notification, registered another complain and same, third complain went through, later on I got a call back from them saying that the phone is still under warranty so I have to send it back to Axiom and they will fix it, I told them it was not fixed for the first three times why would they fix it now ? they said sorry that all we can do for you... like wtf.. the retailer and the consumer rights are both against the customer... and you might say this will happen with any other devices then but it won't, blackberry enforced a rule on Axiom Telecom that if a device isn't fixed within one hour it will be replaced free of charge, apple and samsung products has to be fixed within 24 hours.
I wanted to get in touch with Nokia but their complain form doesn't work (go figure) tried live chat an the agent advised me to drop the phone at a Nokia Care office instead, I will do that later today and will update the post accordingly but over the years I have had at least 15 different nokia devices and the only two devices I had trouble with were Lumia 900 and Lumia 1520 and I will never recommend a Nokia device ever to anyone from now on
I wanted to get in touch with Nokia but their complain form doesn't work (go figure) tried live chat an the agent advised me to drop the phone at a Nokia Care office instead, I will do that later today and will update the post accordingly but over the years I have had at least 15 different nokia devices and the only two devices I had trouble with were Lumia 900 and Lumia 1520 and I will never recommend a Nokia device ever to anyone from now on