1. Lloyd Jenkins's Avatar
    I have been waiting for ever for the 8.1 update, finally yesterday there was an update available and I thought that was it.

    However it turned out to be a 8.0xxxx something update that stated it will make it easier to update to 8.1.

    Ever since the update I can't power off the phone, I hold the power button, the screen comes up and says "slide down to power off", I do that, I get the "goodbye" message, it goes black then buzzes and fires right back up again.

    Oh, also when I finished installing the update it said it was all done and I could check for new updates or it would do it automatically in the future. Of course I tried to check for a new update hoping 8.1 download would show up but now I get a message saying "unable to check for updates at this time (80072ee2)"

    Any ideas on these issues?
    08-30-2014 01:24 PM
  2. Muessig's Avatar
    First things first I'd try to do a soft reset. This is a bit like a factory reset but you'll keep all your personal data. Hold down the Volume down and Power button simultaneously for about 10-15 seconds or until you feel a vibration. Your phone should restart and hopefully it will solve your issue.
    Lloyd Jenkins likes this.
    08-30-2014 04:05 PM
  3. Lloyd Jenkins's Avatar
    That fixed the powering off problem and the update problem, thanks very much.
    08-30-2014 05:29 PM

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