09-05-2014 11:12 AM
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  1. torbach1's Avatar
    No, ATT support is being swamped by STUPID people who don't know how to use all the new features of 8.1. 8.1 and Cyan are JUST FINE.
    Actually, AT&T is being swamped by 1020 users with the official cyan and 8.1 update which has caused the 1020 to freeze during charging, along with random freezes on a regular basis. There are now active forum discussions about this on WPCentral, Microsoft, and Nokia support. It's possible that AT&T is trying to resolve those issues before they rollout the 920 cyan/8.1 update.
    Derausgewanderte likes this.
    09-01-2014 08:55 PM
  2. dcbakkk's Avatar
    Actually, AT&T is being swamped by 1020 users with the official cyan and 8.1 update which has caused the 1020 to freeze during charging, along with random freezes on a regular basis. There are now active forum discussions about this on WPCentral, Microsoft, and Nokia support. It's possible that AT&T is trying to resolve those issues before they rollout the 920 cyan/8.1 update.
    If they are trying to resolve some problems, so also the wasted time is too long, if it is, it's hard not to doubt their techno capability.
    09-02-2014 03:11 AM
  3. torbach1's Avatar
    If they are trying to resolve some problems, so also the wasted time is too long, if it is, it's hard not to doubt their techno capability.
    Oh, at this point I can assure you most of the 1020 users are very much doubting that technical capabilities. It's incredibly frustrating. The fact that even in the official Nokia and MS support forums, no one from either MS or Nokia under MS has even responded to acknowledge the problem despite a very high number of people reporting it is even more infuriating.
    09-02-2014 06:34 AM
  4. inteller's Avatar
    actually, at&t is being swamped by 1020 users with the official cyan and 8.1 update which has caused the 1020 to freeze during charging, along with random freezes on a regular basis. There are now active forum discussions about this on wpcentral, microsoft, and nokia support. It's possible that at&t is trying to resolve those issues before they rollout the 920 cyan/8.1 update.

    bull**** bull**** bull****.
    09-02-2014 08:20 AM
  5. carlson03's Avatar
    If they are trying to resolve some problems, so also the wasted time is too long, if it is, it's hard not to doubt their techno capability.
    My wife has had the cyan update since microsoft fixed the DP upgrade issue....she hasn't complained about it one time doing anything weird
    09-02-2014 08:35 AM
  6. Piratelooksat40's Avatar
    My wife got the 1020 update. Her camera stopped working entirely. She called ATT support, and they tried to help her, but could not resolve the problem. They told her to call Nokia, and she they could not help her, they had her send the phone to them. Luckily she had an old Samsung to use otherwise she would be completely without a phone for over a week.
    torbach1 likes this.
    09-02-2014 10:09 AM
  7. torbach1's Avatar
    if there was a widespread problem with the updates, they would have posted articles here and across the Internet about it. fact is the updates are rolling out WORLDWIDE without problems, and it is only the US carriers being assholes.
    Hi Inteller:

    I wish that were true, but if you look at the 1020 forums, you'll it's a worldwide problem. I initially thought it was limited to AT&T because I have 2 of them, one on Rogers ROM, and that one is perfect, while the AT&T one is not, but when I posed the question on the support discussion, many others from around the world posted they have similar issues.

    See: Phone issues with Lumia 1020 after update to 8.1 - Microsoft Community
    b23h likes this.
    09-02-2014 10:28 AM
  8. dcbakkk's Avatar
    For all the US AT&T 920 users, who still use this forum and have a twitter account:



    Anyone who wants to get more info for other devices should try this too. We're not entirely against the wait, just at the lack of info.
    I have already tweeted them.
    Tom Snyder likes this.
    09-02-2014 10:47 AM
  9. Kanishka's Avatar
    ok so for someone who has been a 920 user since Nov 2012, is it worth getting the developer preview?
    I would rather wait for the cyan update because its the official release and hopefully all the quirks are worked out.
    It sounds like the developers preview has given users battery life issues on the 920 and that's not something I am going to trade off just for a new os.

    Is there any news of the update coming up in the next few weeks? If not, I would take it as a slight from both Nokia/AT&T because they didn't do what they can for the consumers who decided to try WP8 from the beginning.
    Given IFA and the iphone release coming up very soon, wouldn't be surprised if disgruntled 920 users moved on to another non WP device.
    pedmar007 likes this.
    09-02-2014 11:27 PM
  10. pedmar007's Avatar
    if there was a widespread problem with the updates, they would have posted articles here and across the Internet about it. fact is the updates are rolling out WORLDWIDE without problems, and it is only the US carriers being assholes.

    Only the US carriers who restricts their customers ability to fully use their devices. So no wonder many people there always have issues. Why bar Qi charging and other stuff when the phone's supposed to do that naturally, wouldn't stopping certain features in a device cause it to not perform optimally all because the US carrier says so and then their workers get upset when you call them for help for a situation probably created by their "BOSSES".
    09-02-2014 11:47 PM
  11. pedmar007's Avatar
    Hi Inteller:

    I wish that were true, but if you look at the 1020 forums, you'll it's a worldwide problem. I initially thought it was limited to AT&T because I have 2 of them, one on Rogers ROM, and that one is perfect, while the AT&T one is not, but when I posed the question on the support discussion, many others from around the world posted they have similar issues.

    See: Phone issues with Lumia 1020 after update to 8.1 - Microsoft Community
    Only natural when you decide to open the features in the 41mp beast and expect that with the "old" processor and specs that it would perform wonderfully.
    09-02-2014 11:49 PM
  12. inteller's Avatar
    Hi Inteller:

    I wish that were true, but if you look at the 1020 forums, you'll it's a worldwide problem. I initially thought it was limited to AT&T because I have 2 of them, one on Rogers ROM, and that one is perfect, while the AT&T one is not, but when I posed the question on the support discussion, many others from around the world posted they have similar issues.

    See: Phone issues with Lumia 1020 after update to 8.1 - Microsoft Community
    I looked at the forums and it is a sporadic problem AT BEST. None of the issues are the same or consistent. It boils down to people have **** on their phones that needs to be hard or soft reset and they will go away.

    The other problem is people upgrading from dev preview and, despite Microsoft's best intentions, going from beta software to production software NEVER works.
    09-03-2014 07:13 AM
  13. fpostrow's Avatar
    The other problem is people upgrading from dev preview and, despite Microsoft's best intentions, going from beta software to production software NEVER works.
    DP is not beta, it's the full release so you're a little off base there. What we are waiting for is the #Cyan firmware. As to the sporadic 1020/920 camera issues you are correct. People's phones get abused on a daily basis. Drops, installs, a host of different software installed and configuration variables. Inevitably something will cause an error. Let's go #ATT the entire world has released #Cyan for our #Lumia 920's. If you can't get the job done farm it out to #India. They seem to know what they're doing.
    09-03-2014 07:26 AM
  14. inteller's Avatar
    OMG stop. It's beta. dev preview is and has been subject to bugs. Just look at the Bitlocker problem. There have been numerous updates to dev previews to fix BUGS because guess what, it is a PREVIEW, a BETA, not the final thing.

    None of this matters AT ALL to the fact that the 920 Cyan RTM is FINE and people all over the world are using it....ATT needs to GET OFF THEIR *** and push the ******* button to release it.
    09-03-2014 08:25 AM
  15. poit57's Avatar
    OMG stop. It's beta. dev preview is and has been subject to bugs. Just look at the Bitlocker problem. There have been numerous updates to dev previews to fix BUGS because guess what, it is a PREVIEW, a BETA, not the final thing.
    According to everything I've read, the Developer Preview is the same as the RTM version of the software. The only difference is that if signed up for the preview, you could get it earlier than the official release and it didn't include any manufacturer/carrier firmware. The version numbers for the OS were the same whether on developer preview or updated through your carrier.
    b23h likes this.
    09-03-2014 01:26 PM
  16. toro mac's Avatar
    Looks like EE have released the 8.1 update for the Lumia 920
    09-03-2014 01:33 PM
  17. Derausgewanderte's Avatar
    Looks like EE have released the 8.1 update for the Lumia 920
    and? what's the connection? a lot of countries in the EU have received the updates. a lot of water surrounds the UK and the US?
    09-03-2014 05:03 PM
  18. drankurn's Avatar
    well, I just got a reply from ATT twitter that It should be real soon and that they are trying to get 8.1 out asap to all of their devices.
    09-03-2014 07:52 PM
  19. bilemke's Avatar
    According to everything I've read, the Developer Preview is the same as the RTM version of the software. The only difference is that if signed up for the preview, you could get it earlier than the official release and it didn't include any manufacturer/carrier firmware. The version numbers for the OS were the same whether on developer preview or updated through your carrier.
    "Is the same" or "was the same"? Key is, for a short time the latest dev preview had the same build as the current release version. Keywords, "for a short time".. If you install the "Preview for Developers" app now you are going to get updates beyond the 8.1 "RTM" as you referenced it.

    With that said, be careful.
    09-03-2014 08:29 PM
  20. Ralph Casimir's Avatar
    well, I just got a reply from ATT twitter that It should be real soon and that they are trying to get 8.1 out asap to all of their devices.
    they said that months ago.
    09-03-2014 08:32 PM
  21. torbach1's Avatar
    I looked at the forums and it is a sporadic problem AT BEST. None of the issues are the same or consistent. It boils down to people have **** on their phones that needs to be hard or soft reset and they will go away.

    The other problem is people upgrading from dev preview and, despite Microsoft's best intentions, going from beta software to production software NEVER works.
    Ok, can you then perhaps explain to me if the issues are so sporadic, why I'm now on my third Assurion replacement and it's exhibiting the exact same freezing while charging issue even though I did not recovery from backup and left the phone stock?
    09-03-2014 11:46 PM
  22. torbach1's Avatar
    I looked at the forums and it is a sporadic problem AT BEST. None of the issues are the same or consistent. It boils down to people have **** on their phones that needs to be hard or soft reset and they will go away.

    The other problem is people upgrading from dev preview and, despite Microsoft's best intentions, going from beta software to production software NEVER works.
    Do you really think people haven't tried hard or soft reset? Had you actually read the forum posts? Most people have done multiple reset attempts. Look, I'll not arguing with you that att is pathetic. I agree with you on that part. But to say that the 1020 users just don't know what they are doing our had **** on their lives is just bs. Most of these folks are WP due hard fans who upgrades at full retail from the 920 to the 1020. Frankly, of ask the groups involved trying to resolve this issue, the most pathetic has been Nokia US support. They keep suggesting the same old hard reset move that I've done over and over on 3 different devices now as if that's the only possible solution and there's no way that the update is defective.
    09-03-2014 11:53 PM
  23. inteller's Avatar
    a 1020 doesn't have wireless charging built in, only through an accessory. So if there is a problem with wireless charging and Cyan the problem could exist with a revision of the charging plate, not Cyan itself.

    and bottom line, 1020 problems have NOTHING to do with the 920, so to hold up one over the supposedly failure of another defies all logic.
    09-04-2014 08:17 AM
  24. lorimac's Avatar
    I am getting the update on my US ATT 920. It is part one of the update
    09-04-2014 12:36 PM
  25. inteller's Avatar
    yeah I already posted that 5 mins before you.
    09-04-2014 12:40 PM
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